2021 was one for the books 🎉
→ We built an exponentially growing team
→ Grew our biggest client roster yet
→ Hit a huge revenue milestone
... and we had tons of fun doing it!
Thank you to all our clients, partners, and, of course, our whole team. Here's to 2022 🥂
@W0rldWideJess Hi there - this job is for Canadian citizens or permanent residents only. We ask that you take this tweet down, as we’ve been getting applicants that we cannot hire. Thanks!
4/ ✨ “If the data tells you something isn't working, let it go and try something else!" says @insocialca CEO @JessGrossman
Try new CTAs. If your ads drive good metrics at a small spend, scale.
If customers complain about a product, look into your QA. Learn from your data!
Dear American DTC brands,
Our Canadian agency is currently hard at work launching, monitoring, and optimizing Black Friday/Cyber Monday campaigns while you're OOO eating Turkey.
Enjoy! And hire 🇨🇦
2/ “Who doesn’t want the gift of better and brighter skin?” — says @JessGrossman, CEO of @insocialca.
She always defaults to skincare. Three Ships’ best sellers bundle is luxurious & natural—a reliable gift for all.
Happy November! Holiday talk is officially fair game. To celebrate the season, we asked 15+ partners to share their favorite host(ess) gifts 🎁
🌟 Their answers are inspiring. Check ‘em out below and arrive at your next party with a gift that wows 👇
We ♥ partnerships!
We recently got to hear from one of our partners, @JessGrossman, M.A., Founder and CEO of @InSocialca. She shared with us why they chose to partner with Aircall!
Check out below.👇
ugh I hate how many women resonate with this.
Good news, women can build profitable businesses (mine is @InSocialca!), we just have to work a bajillion gazillion times harder 🙃
Oh and my new business? It's coming soon, so watch this space 👀 PS - it's Ecomm (obv).
Woman: *spends years building a profitable business, seeks funding for new business, gets told she needs more profit*
Man: *writes idea on napkin, shows it to VC, gets a hundred bajillion gazillion dollars*
Certifiably Loyal 😎
We're excited to add @LoyaltyLionHQ to our list of @Shopify tech partners to provide a seamless loyalty experience for our clients & their customers ✨
Sad to hear about many of my friends at @Shopify who were laid off today 💕
If you, or anyone you know was on their support team, we're hiring for our support squad at @InSocialca and would love to have them:
https://t.co/TmeIHbsUZj
We're so proud to be a gold @GetOkendo partner!
Thanks to the Okendo team for working alongside us as we continually improve the Ecommerce experience for our @Shopify clients 💕
You won’t know if you don’t ask!
@InSocialca's CEO @JessGrossman believes the best way to deliver a great customer experience that drives sales and retention is to get to know customers.
How?
Find out in her @gorgias#DTCX article.
https://t.co/okQCvs4xjg
The answer is YES.
We respond to *every single* comment, reply, DM, review - anything where a customer has contacted a brand we manage. Customers appreciate a brand that is responsive to more than just negativity.
If you can't do it yourself, outsource it! (DM us 😉)
Recently, someone asked us this:
"I’m starting to get a lot of comments and customer questions, and I’m finding it hard to reply to every single one. Do I need to? How quickly? And what should I do about the negative ones?"