Insure Your Paws

[Insure Your Paws @InsureYourPaws]

Hi, we are currently experiencing a significant increase in calls to our call centre which means wait times are currently higher than normal. We apologise, and are working to answer each call as quickly as possible. We thank you for your patience.

[Insure Your Paws @InsureYourPaws]

@katefleming79 Hi Kate, I will flag this with our IT department. Please speak with an agent on 0344 273 2777 who will be happy to assist you or you can DM us with your contact number and we will arrange a call back to you. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@robf1uk Good morning Rob, please DM us with your policy details and I can look into this matter for you. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@siouxdo Hi, i have sent you a direct message to discuss this further. Kind regards, Erin.

[Insure Your Paws @InsureYourPaws]

@debra_shakes Hi Debra, I have now sent you a DM. If you would like to reply with your policy number I can look into this matter for you. Kind regards Natalie

[Insure Your Paws @InsureYourPaws]

@Smudga14 Hi Lauren, thank you for your message. I have now checked the claims line 0330 134 8115 and can confirm that there are no issues. The team are available from 09:00 to 17:00 Mon - Fri to assist you with any claims query's. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@JoWelchHall1 Hi Jo, can you please DM us with your policy number and I can look into this matter for you. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@PSNfunki Hi Steven, I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I have now sent this onto the relevant department who will look into this matter and contact you with an update. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@richardjarvis76 Hi Richard, I can confirm that we are open for business. Please contact the office on 0344 273 2777 or DM us with your contact number and we will arrange a call back to you. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@PSNfunki Hi, please DM us with your policy number / home & email address if you need us to look into a claims matter for you. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@debra_shakes Hi Debra, yes you can amend the payment date on your policy. Please DM us with your policy number / home & email address for data protection, along with your preferred payment date and we can action this for you. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@jefferzzzzzz Hi Steven, if you can please follow us back and send a DM with your policy number and email address so I can look into this for you. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@Carter936Carter Hi, thank you for your message. We are currently experiencing an increase in calls & emails which means wait times are higher than normal. We apologise & are working to answer each as quickly as possible. I have sent you a DM if you can please reply I will look into this for you.

[Insure Your Paws @InsureYourPaws]

@louise_sarah Hi Louise, I'm sorry to hear that you have been unable to get through to us. Please send us a message with your home and email address. Adrienne

[Insure Your Paws @InsureYourPaws]

@The_Mad_Spaniel Hi We are currently experiencing a significant increase in calls to our call centre which means wait times are currently higher than normal. We apologise and are working to answer each call as quickly as possible. Please DM me your policy reference. Kym

[Insure Your Paws @InsureYourPaws]

@ChrisPengelly88 Hi Chris, can you DM me your policy number and email address and I will look into this for you. Kym

[Insure Your Paws @InsureYourPaws]

@clares_tweets Hi Clare, if you can please follow us back and send a DM with your policy number I will arrange a call back to be made to you. Regards Natalie.

[Insure Your Paws @InsureYourPaws]

@siouxdo Hi, I apologise for the delay, we are currently dealing with a high volume of calls and emails. Please DM us with your query and contact number, if you still require assistance. Lorna.

[Insure Your Paws @InsureYourPaws]

Hi, we are currently experiencing a significant increase in calls to our call centre which means wait times are currently higher than normal. We apologise, and are working to answer each call as quickly as possible. We thank you for your patience.

[Insure Your Paws @InsureYourPaws]

@JoGingerVideo Hi Jo, thank you for your message. If you have a policy with us you can reach the claims team on 0330 134 8115 and the lines are open Mon-Fri 09:00 – 17:00. Regards Natalie

[Insure Your Paws @InsureYourPaws]

@quinny_010 Hi Shaun, Claims lines are open as normal, 9am-5pm. The lines will close at 4pm on New Years Eve. Lorna.