Fin (formerly Intercom) Support

Official customer support account for @Intercom.
DMs not monitored.

[Fin (formerly Intercom) Support @intercomsupport]

@singhjp006 @intercom Thank you, we just sent you a message via Intercom to follow-up on this further.

[Fin (formerly Intercom) Support @intercomsupport]

@meeterick @intercom @eoghan Hi Erick, this definitely shouldn't have taken as long as it has to resolve - we've escalated this internally on our side we'll be in touch with an update shortly. -AR

[Fin (formerly Intercom) Support @intercomsupport]

@CaseyChesh @intercom Hey Casey, definitely agree with you that this is a bit misleading on Operator's part. Just reached out to you through the Inbox to look further into this! - JH

[Fin (formerly Intercom) Support @intercomsupport]

@timstirrup @intercom Hi Tim, we escalated this on our end and will get back to you with an update as quickly as we can. Definitely shouldn't take that long to hear back from our team, we'll make sure to follow up as quickly as we can here.

[Fin (formerly Intercom) Support @intercomsupport]

@AviPoola @intercom Hi Avi, we escalated your conversation with our team internally. We'll be in touch with an update shortly!

[Fin (formerly Intercom) Support @intercomsupport]

@leeschmidt123 Hey Lee, we do have some flexibility here to increase the limit for event types based on your circumstances. Feel free to reach out and we can chat about this further! - JH

[Fin (formerly Intercom) Support @intercomsupport]

@ArturMakly @intercom Definitely see where you're coming from here. If you have Fin Operator, that could walk you through setting up and managing an email campaign, but there is value to be had by having the ability for agents to manage campaigns themselves. I'll mark this for our team! -JH

[Fin (formerly Intercom) Support @intercomsupport]

@ArturMakly @intercom We'll be sure to flag this internally! In the meantime if you'd like to send to multiple contacts at once via an endpoint, you'd need to loop through each contact individually and make a separate API call per contact. Can definitely see where that could be made easier though. -AR

[Fin (formerly Intercom) Support @intercomsupport]

@KalumeYves @intercom Hey Yves, if you're experiencing issues with our SDK I would definitely recommend starting a conversation with us at https://t.co/r97YeABcoj. We're more than happy to work with you to get further context into the situation! - JH

[Fin (formerly Intercom) Support @intercomsupport]

@Always_in_Beta @eoghan @intercom Good catch, we'll flag with our team!

[Fin (formerly Intercom) Support @intercomsupport]

@PDibang76040 @intercom Anytime! We definitely hear you, stay tuned for updates!

[Fin (formerly Intercom) Support @intercomsupport]

@Mkrn @intercom Hey Mark, Fin's behavior shouldn't be dictated by which plan you are on and we agree that the UI should be as straightforward as possible. Your team is already partnering with ours to get everything the way it should but keep us posted if there's anywhere we can support. -AR

[Fin (formerly Intercom) Support @intercomsupport]

@jmarus @intercom Hey Jon - We definitely hear you. This issue will be resolved in our next app update which we're working to ship ASAP, stay tuned for updates. -AR

[Fin (formerly Intercom) Support @intercomsupport]

@zachmoskow @intercom Got it, there’s no way to create a new ticket through the Claude Cowork desktop interface at this time but watch this space for updates soon. Definitely see where that could unlock some great workflows.

[Fin (formerly Intercom) Support @intercomsupport]

@bencreatesapps @intercom Hi Ben, if you need to cancel it should be pretty straightforward, feel free to get in touch with our team via the Messenger if you run into any troubles or are finding that isn't the case. -AR

https://t.co/skUqMKG6f7

[Fin (formerly Intercom) Support @intercomsupport]

@graasdev @intercom We'll be sure to share this feedback with our team Jos, definitely want to make it as easy as possible to select regions when logging in. - AR