Pranjal

[Pranjal @invinciblepr]

An irate customer actually tells you more areas of improvement, pay attention and you'll not have to pay a consultant to know the same #CX

[Mudit Dalela @MuditDalela]

Here it comes again @anandmahindra @anishshah21 vehicle went 4 service on 13th and today I am stranded again when the wheel balancing isn’t done in a row but charged heavily!! Getting my 2 set of 2 tyres changed in a matter or 3 months, apart 4m S/w screen @mahindraforyou

[Pranjal @invinciblepr]

Common logic laced with social acceptance: anger is the most suppressed form of emotion to be restrained in social arena.more so X is branded as a platform for people to vent out. But where should we exactly expose the brands compromising every single tenet of experience promised

[Pranjal @invinciblepr]

This is high time @irdaindia take some action against these insurance companies, faced similar situation last year for a friend who was undergoing Liver transplant at Max Saket, claims were rejected without proper explanation

[Rituparna Chatterjee @MasalaBai]

My elderly and unwell parents are facing unbelievable mental, financial and physical harassment from @careinsuranceIN to whom they pay high annual premium since 2023. My mother, insured under Care, was hospitalised at Fortis with severe breathing problems on 20 January on urgent

[Rituparna Chatterjee @MasalaBai]

My elderly and unwell parents are facing unbelievable mental, financial and physical harassment from @careinsuranceIN to whom they pay high annual premium since 2023. My mother, insured under Care, was hospitalised at Fortis with severe breathing problems on 20 January on urgent

[Mudit Dalela @MuditDalela]

Alliance Air flight 9I-627 DEL-IDR on 23-Jan-25, @AAI_Official @JM_Scindia the families and kids desperately are waiting since afternoon to receive clarity on the status of the flight, every staff member is just postponing the information - what a rubbish experience

[Pranjal @invinciblepr]

@allianceair it’s been more than 5 hours but there is no response from your ground staff on the boarding status of Delhi to Indore flight 9I-627, people are waiting since 4 PM with senior citizens and kids. There is absolutely no accountability @MoCA_GoI please intervene

[Pranjal @invinciblepr]

@BoseService Sent

[Pranjal @invinciblepr]

@Bose @BoseService is there an escalation matrix that you can share to raise concern with how authorized service centers are making a dent in the brand Bose that we trust. I am specifically talking about a particular store in Delhi, India.

[Pranjal @invinciblepr]

@ServifyHQ @Bose @BoseService I was supposed to receive a payment link towards the repair charges but haven’t received it yet

I have not received bill of materials of what parts are being changed, needless to say I am not feeling confident at all due to poor experience at the store.

[Pranjal @invinciblepr]

A silent protein revolution is brewing in India, and @Amul_Coop is leading the charge! 🥛
From high-protein milk to delightful varieties of lassi, their range makes me feel truly spoiled for choice.

The only “weightlifting” required? Finding their products in stock!

[Pranjal @invinciblepr]

@noidatraffic @Uppolice Time: 12.51 PM
Location: Parthala road towards SJM Hospital
Date: today

[Pranjal @invinciblepr]

⁦@Uppolice⁩ ⁦@noidatraffic⁩ this is the new normal on Noida roads, pressure horns needs to be discouraged

[Pranjal @invinciblepr]

4/n

3. Last but not the least if you do not have the courtesy on how to empathise with a customer and no intent to provide a resolution refrain from initiating a call, you are doing more harm compared to your repetitive canned responses over chat.

[Pranjal @invinciblepr]

@v0hra for an emerging brand like you, I felt the need to let you know how your team is denting the image by utmost disgraceful experience to a regular customer.
Your team is playing not only with your brand but also with the brand @thehealthfactoryindia as I was ordering

[Pranjal @invinciblepr]

3/n

2. Instead of providing refund you should provide a replacement, you are in the business of providing convenience . On the contrary you are creating hassle as now I have to place new order with delivery charges.

[Pranjal @invinciblepr]

@myfreshtohome disappointed with the experience today, first with the app and then with customer support…while placing the order I selected 75 min delivery…when checked again in the app after 30 minutes it is showing delivery date and time changed to tomorrow morning

[Pranjal @invinciblepr]

@LGIndia facing severe challenges with your customer care representative who is devoid of common customer experience etiquettes, there is no escalation matrix to follow…could you please share one so that I can escalate appropriately

[Pranjal @invinciblepr]

Does it not fall under #AnimalAbuse #AnimalCruelty to keep ferocious and hunting dogs as pets in constrained and confined spaces living multi-storey societies? #justasking

[Pranjal @invinciblepr]

@Iconic_Rohit There is a difference between team member giving a suggestion while the leader taking a decision