Mohammad haroon

🏍️ Bike lover by 💓,  iOS Developer by profession 🏢

[Mohammad haroon @iosharoon]

My heart-wrenching experience with my dream car HR26FV2135 | XUV700 AX7L
On 5 April 2026, my vehicle met with an accident at midnight. Like every responsible customer, I immediately trusted the authorized Mahindra service network and submitted my vehicle at DEE EMM Mahindra, Sector 14, Gurgaon (Trob Auto) on 6 April 2026.

That trust turned into over a month of pain, harassment, mental stress, and complete disappointment.

Timeline of my suffering:

• 6 Apr 2026 Vehicle submitted. Claim opened. Estimated delivery time promised: 10–15 days.

• Next 10 days: Absolutely no work done. My vehicle was parked in the service centre parking area, gathering dust. (can see in Screenshots)

• 18 Apr 2026 Only then was the vehicle finally moved inside the workshop.

• Throughout this period, I continuously tried contacting the Advisor, Bodyshop Manager, and Service Manager. Calls were ignored. Updates were avoided. No accountability. No ownership.

• I repeatedly called Mahindra customer care, hoping someone would intervene. Every time, I was connected back to the same service centre, and every time I was assured:
“We are looking into it sir.”
“Vehicle will be delivered ASAP sir.”

But nothing changed.
What hurts even more is the emotional value attached to this car.
After 14 years of hard work, I finally bought my dream car - the "Mahindra". I bought it in July 2025 with immense pride and excitement.

Then came the launch of the @Mahindra_XUV7XO and GST changes. I paid nearly 48% in taxes for a costlier vehicle with fewer features and an older shape compared to what customers are getting now at lower taxation. I blamed destiny and moved on.

But what I am facing today is not destiny.
It is pure mismanagement and negligence by an authorized Mahindra service centre.

On Saturday, 10 May 2026, I finally received an update that my vehicle was ready for delivery.

I took a leave from the office for two hours.
Skipped lunch.
Reached the workshop, hoping to finally take my car home.

What I saw broke me emotionally.
The newly painted bumper had major scratches.
Paint was already chipped near the fender.
The headlight alignment was improper and is going under the fender.

And the response from the advisor?

“Yeh toh pehle se tha.”
Pehle se tha?
This exact area was freshly painted during repair.
At that moment, I realized nobody cared about the customer, the vehicle, or the emotional attachment behind it.

This is not a service.
This is harassment.

If you are influential, powerful, or politically connected, maybe you receive priority and proper treatment.
But if you are an ordinary taxpayer spending hard-earned money, you are left to suffer in silence because these people believe you cannot do anything.
Today, I am genuinely in pain looking at the condition of a car I bought just 9 months ago with years of savings and dreams.
Mr. @anandmahindra ,
You aim to build world-class cars for Indians.
But please look at what customers are receiving after-sales.

A premium vehicle means nothing if the ownership experience becomes a nightmare.

I am done fighting.
I am exhausted.
And honestly, I regret this entire experience deeply.
@TrobLtd
@dee_emmmahindra @18002096006 @MahindraScorpio @MahindraXUV300 @Mahindra_Auto @MSArenaOfficial @HyundaiIndia
#Mahindra #XUV700 #MahindraXUV700 #CustomerExperience #ServiceCenter #Gurgaon #MahindraService #Automobile #India @xuv700 #xuv700 #xuv7xo

[Mohammad haroon @iosharoon]

@anandmahindra Check my pin post, I am crying out of love to my XUV700 AX7L @anandmahindra

[Mohammad haroon @iosharoon]

@anandmahindra Worst customer support/Service centres even after 40+ days my is XUV AX7L(HR26FV2135) is not in my hands, it went for grill and bumper repair work, now I have 4 new dents on my car.

Everyday new issues, very panel is getting painted. And this is happening to my 9 months old car

[Mohammad haroon @iosharoon]

@18002096006 please don’t mislead people, you don’t have any resolution for me in DM
@anandmahindra

[Mohammad haroon @iosharoon]

My heart-wrenching experience with my dream car HR26FV2135 | XUV700 AX7L
On 5 April 2026, my vehicle met with an accident at midnight. Like every responsible customer, I immediately trusted the authorized Mahindra service network and submitted my vehicle at DEE EMM Mahindra, Sector 14, Gurgaon (Trob Auto) on 6 April 2026.

That trust turned into over a month of pain, harassment, mental stress, and complete disappointment.

Timeline of my suffering:

• 6 Apr 2026 Vehicle submitted. Claim opened. Estimated delivery time promised: 10–15 days.

• Next 10 days: Absolutely no work done. My vehicle was parked in the service centre parking area, gathering dust. (can see in Screenshots)

• 18 Apr 2026 Only then was the vehicle finally moved inside the workshop.

• Throughout this period, I continuously tried contacting the Advisor, Bodyshop Manager, and Service Manager. Calls were ignored. Updates were avoided. No accountability. No ownership.

• I repeatedly called Mahindra customer care, hoping someone would intervene. Every time, I was connected back to the same service centre, and every time I was assured:
“We are looking into it sir.”
“Vehicle will be delivered ASAP sir.”

But nothing changed.
What hurts even more is the emotional value attached to this car.
After 14 years of hard work, I finally bought my dream car - the "Mahindra". I bought it in July 2025 with immense pride and excitement.

Then came the launch of the @Mahindra_XUV7XO and GST changes. I paid nearly 48% in taxes for a costlier vehicle with fewer features and an older shape compared to what customers are getting now at lower taxation. I blamed destiny and moved on.

But what I am facing today is not destiny.
It is pure mismanagement and negligence by an authorized Mahindra service centre.

On Saturday, 10 May 2026, I finally received an update that my vehicle was ready for delivery.

I took a leave from the office for two hours.
Skipped lunch.
Reached the workshop, hoping to finally take my car home.

What I saw broke me emotionally.
The newly painted bumper had major scratches.
Paint was already chipped near the fender.
The headlight alignment was improper and is going under the fender.

And the response from the advisor?

“Yeh toh pehle se tha.”
Pehle se tha?
This exact area was freshly painted during repair.
At that moment, I realized nobody cared about the customer, the vehicle, or the emotional attachment behind it.

This is not a service.
This is harassment.

If you are influential, powerful, or politically connected, maybe you receive priority and proper treatment.
But if you are an ordinary taxpayer spending hard-earned money, you are left to suffer in silence because these people believe you cannot do anything.
Today, I am genuinely in pain looking at the condition of a car I bought just 9 months ago with years of savings and dreams.
Mr. @anandmahindra ,
You aim to build world-class cars for Indians.
But please look at what customers are receiving after-sales.

A premium vehicle means nothing if the ownership experience becomes a nightmare.

I am done fighting.
I am exhausted.
And honestly, I regret this entire experience deeply.
@TrobLtd
@dee_emmmahindra @18002096006 @MahindraScorpio @MahindraXUV300 @Mahindra_Auto @MSArenaOfficial @HyundaiIndia
#Mahindra #XUV700 #MahindraXUV700 #CustomerExperience #ServiceCenter #Gurgaon #MahindraService #Automobile #India @xuv700 #xuv700 #xuv7xo

[Mohammad haroon @iosharoon]

@MahindraRise @Mahindra_Auto This response reflects the exact problem with Mahindra’s customer handling complete lack of ownership, responsibility, and seriousness.

After month of delay, repeated false commitments, and misleading information around an “insurance dependency” (which HDFC Ergo has already denied), your response is to simply share the dealership contact details I already have? Is this Mahindra’s idea of customer resolution?

I am already in touch with Sukhjinder, Anurag, Daljeet, and Praveen. Yet no one is taking accountability, no one is providing factual updates, and my vehicle is STILL not delivered.

At this point, the concern is not only the delay it is the complete lack of integrity in communication and the poor service quality associated with a brand that claims premium standards.

If Mahindra cannot ensure transparency, accountability, or even basic coordination between its teams and dealerships, customers seriously need to question the quality of support they can expect after buying your vehicles.

Provide a truthful status, clear responsibility, and a final delivery commitment.
@anandmahindra @18002096006 @Mahindra_XUV7XO @Mahindra_Auto @MahindraScorpio @MahindraXUV3XO

[Mohammad haroon @iosharoon]

1/ Extremely disappointed with Dee Emm Mahindra Service Centre, Sector 14, Gurgaon. My vehicle (HR26FV2135 – XUV700 AX7L) was submitted on 7 Apr 2026 with a promised delivery timeline of 10–15 days. Today is 29 Apr 2026, and there is still no delivery or clear update.

2/ Multiple false commitments have been made:

Delivery promised within 10–15 days → missed
Last committed delivery date: 21 Apr 2026 → missed
Claim said to be pending with insurance → HDFC Ergo confirms NO such pending claim

3/ Surveyor inspection was completed on time, yet there has been no meaningful progress or communication from the service centre.

4/ Mr. Praveen (service advisor) is not answering calls and continues to send misleading messages stating the claim is pending, which is factually incorrect.

5/ Customer team (Sana) is calling me to ask for updates instead of providing any. This clearly shows a lack of coordination within the team.

6/ This is not just a delay—this is clear mismanagement and misinformation. Completely unacceptable for a brand like Mahindra.

@Mahindra_Auto @MahindraRise @anandmahindra
@dee_emmmahindra @DeeEmmHyundai @MahindraRacing @Mahindra_XUV7XO @MahindraXUV3XO
Request immediate intervention:

Actual status of my vehicle
Proof of insurance claim submission
Final delivery timeline with accountability

7/ If this is not resolved immediately, I will escalate this further across consumer forums. This has been a very poor experience and will be my last with this service centre.

[Mohammad haroon @iosharoon]

Extremely disappointing experience with @dee_emmmahindra for my XUV700 AX7L (HR26FV2135).

Vehicle submitted on 7 April with a promised 10–15 day timeline. It’s now been 22+ days, and the situation has only worsened.

• No urgency from Service Manager (Diljeet) or Advisor (Praveen)
• Advisor is frequently unreachable — had to visit personally for updates
• Technical team failed to identify major damaged parts even after weeks
• Insurance surveyor called 6 times for approvals — clear miscoordination
• Internal blame-shifting instead of resolution
• Now informed radiator fan is faulty → additional 5-day delay due to part unavailability

Most concerning: when questioned, the response was casual — “this has already happened, we cannot help.”
This reflects serious operational failure, lack of technical competence, and zero accountability.
I need immediate action:
• Transparent repair status report
• Confirmed part availability
• Final, non-negotiable delivery timeline
• Senior management intervention
@anandmahindra @MahindraRise @Mahindra_Auto @MahindraScorpio @Mahindra_XUV7XO @MahindraXUV3XO — requesting urgent escalation before this is taken to consumer forums.

[Mohammad haroon @iosharoon]

Dear Customer, basis your request, we are sharing the Mahindra dealer Information. Contact Number ITC26A138249 and Dealership Address: TROB AUTO INDIA PVT. LTD.(DEE EMM), PLOT NO. 7, INDUSTRIAL DEVELOPMENT COLONY, MEHRAULI ROAD, GURUGRAM Regards, Team MAHINDRA
Massage from Mahindra

[Mohammad haroon @iosharoon]

@RailMadad @RailwaySeva
My PNR is 2701809674, bed roll is unavailable at my seat please assist.
Unable to lodge complaint via website or app

[Manjeet Singh @manjeetsingh704]

@flipkartsupport @Flipkart @SaudiBogE @Apple @jagograhakjago @CFPB
Flipkart unacceptable and mental harassment to the customer. Not delivering the order.

[Neeraj Singla @niku_singla]

@iosharoon @consumerforum_ @consumerForumCF

[Mohammad haroon @iosharoon]

@traveltriangle @makemytripcare @HaryanaTourism @UTDBofficial @Rajasthantour3

[Mohammad haroon @iosharoon]

Travel Triangle Fraud Alert! Once they pocket your cash, you'll be chasing them like a beggar , paid 40% upfront, and they flipped the plan and pricing. Vaibav from Travel Triangle blocked me too. No help from customer care. Booking id 11104633 #TravelTriangle

[Mohammad haroon @iosharoon]

Alert! Travel Triangle Scam! After paying 40% upfront for a Rishikesh trip, they changed the plan and blocked me. Zero customer support. Avoid them! Booking id 11104633 #TravelTriangleScam

[Mohammad haroon @iosharoon]

Warning: Travel Triangle Scam! After paying 40% upfront for a Rishikesh trip, they changed the plan and blocked me. Zero customer support. Avoid them! #TravelTriangleScam

[ET Money @ETMONEY]

Don’t put all your eggs in one basket, unless you are THE NEERAJ CHOPRA. 🇮🇳

#NeerajChopra #neerajchopragold #WorldAthleticsChampionships2023
#WorldAthleticsChamps