Piyush Srivastava

Software Engineer | Blogger | Dance Lover | Quoran | Fitness | Traveller

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares I also request that you review my case for appropriate compensation, considering the inconvenience caused.

I look forward to a meaningful resolution rather than a standard assurance.

[Piyush Srivastava @ipiyush_rs]

Hi @SwiggyCares @Swiggy

I'm extremely disappointed with the handling of my recent order (Order ID: 240763951293324).

I ordered Kathal Biryani, but the kathal was completely uncooked and inedible. I had to throw away the main ingredient, making the meal largely unusable.

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares As a loyal customer, I expect more than an acknowledgment. I would appreciate it if you could investigate the matter thoroughly, provide a clear explanation of what went wrong, and let me know what concrete steps will be taken to prevent such incidents in the future.

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares As a gesture of goodwill and to restore my confidence in Swiggy, I would appreciate it if you could provide a suitable token of apology, such as Swiggy Money or a coupon for a future order.

I hope you'll consider this and provide a fair resolution.

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares Thank you for acknowledging the issue and apologizing.

However, an apology alone doesn't resolve the fact that I received an inedible meal and had to discard the main ingredient. The ₹70 refund offered doesn't adequately reflect the inconvenience or the quality issue.

[Piyush Srivastava @ipiyush_rs]

Requesting your team to review this case and provide a fair outcome.

I've attached the screenshots for reference. #Swiggy #CustomerExperience

[Piyush Srivastava @ipiyush_rs]

Despite sharing the evidence, I was offered only a ₹70 refund, which doesn't fairly compensate for the poor quality of the food.

As a regular customer, I expected better quality checks and a more reasonable resolution.

[Piyush Srivastava @ipiyush_rs]

@BlrCityPolice @CPBlr @Jointcptraffic Traffic is a mess and all routes are blocked from every side. Near Sarjapur Varthur Road Junction. Please take action.

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares They just asked me to reach out to Portronics. I don't understand; if I buy a product from Swiggy Instamart and am unhappy with it and want to return it, why is Swiggy Instamart asking me to contact the brand? How come brand is responsible for it?

[Piyush Srivastava @ipiyush_rs]

Hey @SwiggyInstamart & @Portronics, I ordered a Portronics adapter (Order ID: 207739111300504) from Instamart but found it’s fake - doesn’t exist on Portronics site! Poor quality & packaging. Please investigate and refund me, & stop counterfeit sales! #SwiggyInstamart #Portronics

[Piyush Srivastava @ipiyush_rs]

@Portronics @SwiggyInstamart I can't attach the PDF in DMs, but I've sent a screenshot of the invoice. Please process it and inform me when it's done.

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares @SwiggyInstamart @Portronics @nandanreddy @harshamjty, any updates Swiggy Instamart? It's been two days since I received the fake product and raised concerns.

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares @SwiggyInstamart @Portronics I'm curious about customer service updates, and I would like to see them all here on X. It's super important for everyone using your platform to stay informed. 🤔 #customerservice #updates #transparency

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares @SwiggyInstamart @Portronics @harshamjty @Swiggy Instamart sold me a fake Portronics product-logo and font don’t match genuine items. Unregisterable for warranty. Why am I told to contact Portronics instead of getting a refund? #Swiggy #ConsumerIssue #FakeProduct

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares @SwiggyInstamart @Portronics @Swiggy @SwiggyInstamart @SwiggyCares @harshamjty @Portronics Bought a fake Portronics product from Instamart. Swiggy claims it’s on Portronics’ site, but it’s not listed! Why am I stuck with a counterfeit item and no return option? Fix this! #SwiggyScam #FakeProduct

[Piyush Srivastava @ipiyush_rs]

@SwiggyCares @SwiggyInstamart @Portronics Hey Sharon,

This is what it says...
Please let me know if you need anything else.
And look at attached image of my previous tweet.

[Piyush Srivastava @ipiyush_rs]

Could someone from your team look into this matter urgently?
@SwiggyInstamart @Swiggy @Portronics @nandanreddy @harshamjty #counterfeit #Swiggy #SwiggyInstamart #customerService

[Piyush Srivastava @ipiyush_rs]

Hey @SwiggyInstamart & @Portronics, I ordered a Portronics adapter (Order ID: 207739111300504) from Instamart but found it’s fake - doesn’t exist on Portronics site! Poor quality & packaging. Please investigate and refund me, & stop counterfeit sales! #SwiggyInstamart #Portronics

[Piyush Srivastava @ipiyush_rs]

@SamsungIndia Can you provide an update on why my order dispatch is delayed?
@SamsungMobile @SamsungIndia

[Piyush Srivastava @ipiyush_rs]

@SamsungIndia, @SamsungMobile I placed order #22132939604 on May 11th around 10:30AM IST and it's still showing as "confirmed." It's been 9 days! Could you please look into why there's a delay in dispatch? 🙏