iPrimus

Official account for iPrimus, proudly celebrating 25 years of connecting Australians. Home of award winning internet. We’re here Mon-Fri 9am-5pm. #iprimus25

[iPrimus @iPrimusAU]

@lostrevolver Hey Ash, having a reliable connection is important, we understand. Let's look into what's affecting your service. Please log a fault > https://t.co/3895UKzOV6 and our tech team will be in touch. - Gwen

[iPrimus @iPrimusAU]

@theepencilcase Great to hear that you're back online! For future reference, you can refer to our website for updates on outages: https://t.co/zDlVSUdnpd - Gwen

[iPrimus @iPrimusAU]

@theepencilcase Hey Tissue box, there are no ongoing outages currently. Are you back online? - Gwen

[iPrimus @iPrimusAU]

@AmberAlam17 Hi Amber, we've responded to your other tweet. - Pio

[iPrimus @iPrimusAU]

There is currently an Optus outage impacting mobile services nationwide. You may experience issues with making or receiving calls, sending or receiving SMS and using mobile data. We apologise for any inconvenience and we’re doing our best to get your services back online, thanks.

[iPrimus @iPrimusAU]

@AmberAlam17 @OpticommAU Hey Amber, let's look into this for you. Please drop us a DM with your full name, contact number and account number so we can get this escalated. - Pio https://t.co/6ewjipCMtE

[iPrimus @iPrimusAU]

@JaiASingla Hi Jai, we've responded to your comment on Facebook. - Pio

[iPrimus @iPrimusAU]

@Demons_Wow Hey Demons, there are no ongoing outages but if you're having trouble going online after troubleshooting, please log a fault > https://t.co/3895UKzOV6 and we'll be in touch to help. - Gwen

[iPrimus @iPrimusAU]

@dam1n10n Hi Shayne, there was an unplanned outage yesterday in Caboolture but it has been resolved, so do let us know if you’re still having issues with your internet. - Pio

[iPrimus @iPrimusAU]

@Thiis_Random1 Hey Thiis_Random, you can check out what's available at your address here > https://t.co/dl54Bg8GMB Simply select a plan and enter your address! - Gwen

[iPrimus @iPrimusAU]

@ChristieWestma2 Hi Christie, checking if you're back online? - Gwen

[iPrimus @iPrimusAU]

@sDrewth Hey sDrewth, the outage has been resolved. Checking if you're back online? - Gwen

[iPrimus @iPrimusAU]

@Prtrevor777 Hi Trevor, unfortunately, we're experiencing an unplanned outage in QLD (Caboolture). While we don't have an ETA for this outage, please be assured our techs are onsite working on resolving the outage. It's our priority to get you back online as soon as possible. - Gwen

[iPrimus @iPrimusAU]

@SQDMLKR Hi Squidmilker, being connected is important and we're here to help if you're having any issues with your internet. The best way to get in touch is to log a fault > https://t.co/3895UKzOV6 and our tech specialists will look into this further. - Gwen

[iPrimus @iPrimusAU]

@LeslieTKhoo1 Hi Leslie, we'd like to look into this further. Would you mind sending us a DM with the full name of the account holder, account number and contact number, please? - Gwen https://t.co/6ewjipCMtE

[iPrimus @iPrimusAU]

@jarrad_mckay Hi Jarrad, there was an unplanned outage in South Coogee but it has been resolved yesterday evening. Are you back online? - Gwen

[iPrimus @iPrimusAU]

@AlofaTugag98642 Hi Alofa, let's look into this for you. Please log a fault > https://t.co/3895UKzOV6 and we'll be in touch to help. - Gwen

[iPrimus @iPrimusAU]

@ball_janine Hi Janine, the outage has affected mobile services but it shouldn't have affected your iPrimus internet. Let us know if you're still having issues today. - Gwen

[iPrimus @iPrimusAU]

@AlofaTugag98642 Hi Alofa, the outage should not have impacted your internet. Are you back online? - Gwen

[iPrimus @iPrimusAU]

@ScottDa45390225 Hey Scott, great news – a portion of the network is beginning to bounce back. Rest assured, we'll keep you updated with more details as soon as we have them. Thank you for your patience! - Pio

[iPrimus @iPrimusAU]

@ScottDa45390225 We're delighted to hear that today's outage hasn't impacted you, Scott! Our goal is to provide you with the best service possible. - Pio