IPsoft automates IT and business processes for enterprises across a wide range of industries through its portfolio of autonomic and cognitive solutions
At a recent @CXOtalk, @Accenture’s @PaulDaugh said “the more human-like the technology is, the more it enhances our ability to be human.” Ascendant #AI technologies are redefining how the world does business. And this is just the beginning.
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"Call duration has reduced from 4.6 mins to 4.2 mins since #Amelia has been deployed, according to @Allstate. About 75% of inquiries are solved during the 1st call to #CustomerService since #Amelia has been deployed, up from 67% before. #AI#CX https://t.co/Lxtq6XwSs0
Impressive panel @BNPPamericas discussing the use of #data to drive #innovation with Martin Caupin, Virtual Agent Amelia @IPsoft with @BNPP2S, and a fascinating session on facial recognition with our chief market economist @MortimerleePaul.
Chatbot showing some results at Allstate. Average call times down to 4.2 mins from 4.6, and about 75% of inquiries are solved during first call, up from 67% https://t.co/5BYbscZVcd
Another example of humans working with digital colleagues: Allstate’s ‘Digital Colleague’ Amelia Answers Questions For Call Center Reps >>> https://t.co/rZUIg5x4dm
"Call duration has reduced from 4.6 mins to 4.2 mins since #Amelia has been deployed, according to @Allstate. About 75% of inquiries are solved during the 1st call to #CustomerService since #Amelia has been deployed, up from 67% before. #AI#CX | https://t.co/RbjbuqolJ3
Setup underway! Look fwd to hosting @cxotalk roundtable discussion with @Accenture CTO, author of Human + Machine @pauldaugh at @IPsoft's #AmeliaCity, the #AI experience lab, a living, breathing homage to myriad ways AI will revolutionize human experience. https://t.co/KSGM0ltnSm
#MondayMotivation A few years ago #AI was simply a thought put into action and now #AI is the largest talking point in the business world. #Amelia is helping organizations redefine their #customerexperience and empowering employees to grow their roles. #FutureOfWork
We're looking for a Senior Software Development Manager to lead a team of engineers developing #cognitive and autonomic tools: https://t.co/EGoasVOG7s #TechJobs
Our Global #CMO@anuragharsh discusses a very particular area for #AI to enter, as a society our demands and expectations of public/government services become higher. Currently #AI#Amelia is already helping city governments globally. | https://t.co/vZEOvOadFJ By @anuragharsh