@ubereats_uk so what you are saying is that the rider has 2 just turn up lie & say they called you & they are outside your flat, they don’t have to follow the delivery instructions & as long as they pretend to be outside they can say they completed the order then still get paid?
@ubereats_uk meanwhile your customer can wait 1 hour leave their flat twice looking for the rider message and call many times and leave voice messages each time and then give up and reorder and not get a refund because the rider called and waited in the wrong place? WHERE IS MY £
@Uber_Support Please stop sending me the same message. The instructions were to deliver to my door. Despite this I left my flat Twice leaving my family to look for the courier and he was not there and his phone went to voicemail each time. This is digesting
@Uber_Support I have checked my DMs and your team have refused my order when the courier was incompetent after calling me once vs my 10 calls that went to voicemail and my numerous messages and me leaving my young family twice to go down to find him. I would like my refund not an apology
@ubereats_uk
and I kept leaving messages only after an hour would you let me report no delivery all that time the driver was no where to be contacted I waited an hour reordered and and now u say no refund
@ubereats_uk please explain why you would not refund me money after waiting and calling and leaving several messages. What was his phone off? He sent one message to say he was outside I went for twice and walked the block. I stopped 2 uber drivers and they also saw he wasn’t ther
@ubereats_uk the courier said they were outside and they were not I waited for over an hour and they said they delivered and what I try to get help you keep asking me to connect to courier who cannot speak English and whose phone is off WHERE IS NY FOOD OR MY MONEY
@ubereats_uk He did not call me I called him several times and then text him several times I went out to meet him and he was not there o called and called and waited for over an hour why would I reorder the same meal immediately after if I did not attempt to meet him.