Isabel Moratiel

Everything #fintech ~ #healthRelated ~ and my #pug Oats

[Isabel Moratiel @isabelmoratiel]

Y es que lo intente hacer desde el aeropuerto varias veces y la pagina no funcionaba ... obviamente despues de 9h de vuelo y 1.5h en barajas con un bebe y un niño de 3 años pense "acabo desde casa", y ahora resulta que es imposible .... Iberia ayuda por dios

[Isabel Moratiel @isabelmoratiel]

@Iberia no puede ser 🙈si a la ida me fue mal, a la vueta me han perdido el carrito del bebe y despues de mas de 1.5h esperando en barajas con dos niños ahora la web no me deja abrir un PIR y no han pasado ni 24h

[Isabel Moratiel @isabelmoratiel]

No han pasado ni 24h desde que aterrice y la web dice que ha pasado el plazo.... si no puedo abrir un PIR como voy a conseguir mi carrito??? Donde llevo a mis dos hijos?!

[Isabel Moratiel @isabelmoratiel]

@Iberia Gracias! ya voy

[Isabel Moratiel @isabelmoratiel]

@Iberia el formulario de reclamacion x vuelo retrasado no permite editar el nombre de mi hijo (que puso IBERIA) y ahora por eso no puedo realizar la misma. Estoy en un loop creado x Iberia y no me ayudan online ni nada. Fueron 8h de retraso con un bebe de 7 meses!

[Isabel Moratiel @isabelmoratiel]

@British_Airways so I give up. II have tried all device/browser/even VPN combo and nothing

Well done @British_Airways : one more customer you wont be refunding even if you left my infant without a criib for several days practicing unsafe sleep

[Isabel Moratiel @isabelmoratiel]

@British_Airways how convenient that after struggling with lost luggage and going through your never-ending online complaint form it "suddenly fails" and all info is lost in the process. Surely you could add a "save&continue" feature. How convenient 4u

[Isabel Moratiel @isabelmoratiel]

@British_Airways ok let me try once more before the period to do so expires ...

[Isabel Moratiel @isabelmoratiel]

@British_Airways yes - several times; iis there no other option?

[Isabel Moratiel @isabelmoratiel]

@British_Airways hi @british_airways - Im trying again and I realize everyday that goes by and Im unsuccessful counts towards your "21 days to be able to file a complaint" period; can I just do this over the phone???

[Isabel Moratiel @isabelmoratiel]

@British_Airways so I've followed instructions: different device&browser *problem persists*. I presume if a client has to try 5+ times to file a complaint over 2 weeks and the system doesnt allow then its against consumer protection law,or must I have yet *another* device 2 execute my rights?

[Isabel Moratiel @isabelmoratiel]

@British_Airways Another device like I should have how many laptops to complete a BA complaint?

[Isabel Moratiel @isabelmoratiel]

@British_Airways so. broken. Cant get past this step or go back - which means I gotta start ALL OVER again just to hit myself with the same wall. I have a mac that Ive used for past 5y no problem 🤷🏼‍♀️

[Isabel Moratiel @isabelmoratiel]

@British_Airways Hi again - I just managed to block time to go through this all over again and ofc in the FINAL step of the complain the form is broken (all fields like the below). Do I have to get a new computer? #cmonguys

[Isabel Moratiel @isabelmoratiel]

Hi @PetplanUK Im trying to submit a claim for expenses in the EU related to 🐶 hip pain, but your online form wont allow me to enter a Spanish address as its "UK postcode" hardcoded; can you help?

[Isabel Moratiel @isabelmoratiel]

@_BreBaddie @RoqMarley True you get on the seefood diet: ‘see food, eat food’ 🤣

[Scott Galloway @profgalloway]

More effective than 100% of female birth control
https://t.co/lnCa9KOHLn

[Isabel Moratiel @isabelmoratiel]

@British_Airways (and ofc my baby's days 😅)

[Isabel Moratiel @isabelmoratiel]

@British_Airways Im trying to find the policy for checking in baggage with frozen breast milk in a UK-Europe short flight (no dry ice needed), but can't see anything; I'm guessing this is OK since I can travel with liquid one on-board? Need to move my frozen stash to Spain!🍼🥛👶🏼

[Isabel Moratiel @isabelmoratiel]

@British_Airways EPIC! Thanks Ben you made my day :)