itSMF SouthAfrica

The IT Service Management Forum (itSMF) South Africa is part of the world-wide movement supporting Service Management

[Fustbariclation @fustbariclation]

@dougtedder The link doesn’t work for me either..

I agree, though, since #ITIL4 incorporates #ServiceGovernance, it enables #ESM.

For success #Service #Governance is the necessary #umbrella for #Enterprise #Service #Management.

#ITIL #VeriSM #ITSM

[Fustbariclation @fustbariclation]

Excellent stuff! The same principles based approach is the core of modern #governance, now, as #ServiceGovernance, at the heart of #ITIL4. It is wonderful to have this as #OpenSource - I'd not seen it before.

#VeriSM #ITSM #management #digital #digitaltransformation #change

[Service Design @design_est_tout]

#Design is like bathing. You can do without it for a while, but soon people start to notice. #Design #governance #service #itsm #bathtime #ServiceGovernance

[Service Design @design_est_tout]

#Design applies innovation & creativity under constraints to deliver value by designed services #ServiceGovernance #Governance #Value #risk https://t.co/y6oK0MHU5I

[Collaborative Consulting @CollabCons]

The review of 'Collaborative Consulting' by Ivor Macfarlane: https://t.co/Ok5L9RfXf8
#consulting #Collaboration #Service_Management #negotiation #TSO #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative @TSOSolutions

[Service Governance @governservices]

Service Governance is the key - if you try to drive #ESM (#Enterprise #Service #Management) bottom-up, it fails. The #board, the #governing #body must own the #digital #transformation.

#ServiceGovernance #ITSM #VeriSM @VeriSM_Global #Mesh #Value / #Risk

[Service Governance @governservices]

Yes, you can sail without a compass, GPS, or a map, but you'll get lost & the voyage will take longer. Yes, you can run a business without Service Governance, it will be much more difficult navigate towards value. #Governance #Services #ServiceGovernance #ServicePortfolio #ESM

[Information Security @InfosecSecurity]

Sound #Governance requires #Design at it’s heart. #ServiceDesign is the heart of #ServiceGovernance. #Governance #Consulting #Service https://t.co/e1TefcG6mh

[Fustbariclation @fustbariclation]

It is important that #VeriSM is understood to #complement & #enrich, not to replace, other #frameworks.

#ServiceManagement #Service #Value #ServiceGovernance #Governance #ITSM #ISO20000 #ISO2k #ITIL #Management #Mesh

[Service Governance @governservices]

Service governance delivers #organisational #value using a #service #portfolio #ServiceGovernance #Governance #Services #Digital #DigitalAwareness #DigitalTransformation #Director #ESM #ServicePortfolio #Sustainability #Value #VeriSM @AXELOS @TSO

[Collaborative Consulting @CollabCons]

Interested in being a #trusted #advisor? See this review of 'Collaborative Consulting' by Ivor Macfarlane: https://t.co/Ok5L9RfXf8
#consulting #Collaboration #Service_Management #negotiation #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative

[Collaborative Consulting @CollabCons]

Collaborative techniques needed for ethical consultancy get: "Collaborative Consulting" https://t.co/zWsrL5LdRl
#consulting #Collaboration #Service_Management #negotiation #TSO #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative @TSOSolutions

[itSMF SouthAfrica @itSMFSA]

The #itSMF South Africa is an association again, no longer a not-for-profit company. #itSMFsa #ServiceManagement #ServiceGovernance #devops

[itSMF SouthAfrica @itSMFSA]

SMEXA2016 Session 1 https://t.co/K94W4TeuS8 @itsmfsa #SMEXA2016

[itSMF SouthAfrica @itSMFSA]

#SMEXA2016 presentations &recordings available at the link below. Thanks again to all our speakers and sponsors. https://t.co/ZOEgRnQptK

[itSMF SouthAfrica @itSMFSA]

Find all the sessions from #SMEXA2016 here: https://t.co/tjBHbO9VM6 #itSMF16 #itSMF #itsm #itil #devops #CyberSec #SMEXA

[itSMF SouthAfrica @itSMFSA]

Thank you all for joining our new platform for #SMEXA2016 We will publish all 3 sessions within the next few days. @itSMFSA @adriaan_tdsa

[itSMF SouthAfrica @itSMFSA]

The BRM is a navigator, connector and orchestrator in business @thinkITIL_ITM @itsmfsa #SMEXA2016

[itSMF SouthAfrica @itSMFSA]

The BRM is a navigator, connector and orchestrator in business @thinkITIL_ITM #SMEXA2016

[itSMF SouthAfrica @itSMFSA]

Andre from Pink Elephant shares more about Business Relationship Management@thinkITIL_ITM