Olivia
Online
Service Governance
@governservices
Joined January 2015
226 Following
40 Followers
301 Posts
Achieving #excellence through #service #governance.
https://t.co/5pov6oW5GW
#ServiceGovernance #Governance #VeriSM #ITIL4 @IntBestPractice @TSO #ITSM #organisational #value #WilliamsLeaTag
Peter Brooks explains how you can achieve excellence through service governance: https://t.co/aTcXttLHya
#servicegovernance #ITIL #BuiltonITIL
'Concentrate on improving outcomes, not improving output.'
Peter Brooks @fustbariclation explains why you must look at long-term outcomes to improve value in your organization: https://t.co/RKjcYBPO2I
#servicegovernance #ITIL #BuiltonITIL
@ewnupdates Why can't they get comfortable chairs? #Leather #chairs are essential if you've got #pets, particularly #cats, but they're too slippery for comfort. Are they, perhaps, worried about falling asleep - it isn't so easy in a leather chair.
@ITSMC_Services @kaimarkaru For both #ITIL ⊂ #ITSM ⊂ #VeriSM and #ServiceGovernance (part of #ITIL & #VeriSM) the #ServiceDesk is only a small part of #Governing & #Managing #Services it is just one, #internal service, in the #Corporate #ServicePortfolio - see this example:
https://t.co/K8s9Dq4Sxi
@kaimarkaru It is compounded by the #misunderstanding that service desks are minor, technical, irrelevances to #business #operation.
Most organisations haven’t even heard of what #service #governance is, so boards think only of ‘service management’, reasonably concluding it is irrelevant.
@fustbariclation @governservices Imagine a world where anybody can send messages secured by One-Time-Pad (#OTP), #cryptography even #QuantumComputing can't break. You won't believe it, but it is here. The patented OTP key distribution service / server achieves this. #CyberSec #Infosec #Security
Never trust a binary - ever.
#security #Infosec #Cybersec #Infosecurity #Cybersecurity #OpenSource @otp58152875 @governservices #Governance #ServiceGovernance
Service Governance is the key - if you try to drive #ESM (#Enterprise #Service #Management) bottom-up, it fails. The #board, the #governing #body must own the #digital #transformation.
#ServiceGovernance #ITSM #VeriSM @VeriSM_Global #Mesh #Value / #Risk
An important topic, and the author is from #itSMFsa #governance #servicegovernance https://t.co/IpKyUKkNhL
The review of 'Collaborative Consulting' by Ivor Macfarlane: https://t.co/Ok5L9RfXf8
#consulting #Collaboration #Service_Management #negotiation #TSO #ITSM #ITIL #ServiceGovernance #Consultant #Governance #Ethics #HowTo #Collaborative @TSOSolutions
Yes, as long as it is #governed by #ServiceGovernance, so it is part of #business and #stakeholder #value #creation.
#VeriSM #ITSM #Corporate #Governance
Remember #value too, and that #ESM only works as part of #ServiceGovernance.
#VeriSM #ITSM #corporate #governance #sustaunability
#ESM is a vital component of #ServiceGovernance. It is the underlying engine that enables services to be governed.
Don't try bottom-up, it doesn't work. Make sure the #board / #governing #body drives #Service #Governance.
Just say no to #workaholism.
#serviceGovernance, as a means to good corporate #governance recognises #staff as important #stakeholders.
If #employees are leaving because of #depression, the #organisation should be #accountable.
Making #IoT safer requires a proper understanding of #coding #realworld rules. This blog makes the case for starting work to build this: https://t.co/YE6bYsku0o … #rules #calculus #provable @IBMIoT @SamsungIoT @elonmusk #Logic #design #OpenSource
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