Jerome

[Jerome @it_ernst]

@MAS I will give you here feedback on the result

[Jerome @it_ernst]

@MAS @MAS Under the Referenz Number: 1000105523 you find all Screenshots and the Dokumentation

[Jerome @it_ernst]

@MAS but your service doesn't feel like that

[Jerome @it_ernst]

@MAS why don't you give us a solution so that we can fly from aKL to KUL in May at the original conditions

[Jerome @it_ernst]

@MAS @Airbus Then we changed our flight with @quatar and when we contacted them 2 months later they wanted to classify a cancelled flight as a no show. Under protest they offered us a full refund.

[Jerome @it_ernst]

@MAS @Airbus I have never experienced such an unfriendly airline as Malaysia with such bad customer service. We actually wanted to fly to Auckland with our child @Mas but our flight was cancelled weeks in advance. No contact, no response on Twitter DMs or publicity posts.

[Jerome @it_ernst]

@MAS Unfortunately, that is not true. We have not received a solution to date. They have only written that you should use the service portal yourself.

[Jerome @it_ernst]

@MAS @Airbus How about working on customer service first!
We've been trying to reach Malsia since we canceled our outbound flight yesterday. If you try to call by phone, the hotline simply disconnects the call after 10-30 minutes on hold. There is no response to emails or chat.

[Jerome @it_ernst]

@MAS We have been trying to reach Malaysia since we cancelled our outbound flight yesterday. If you try to call by phone, the hotline simply cuts off the call after 10-30 minutes on hold. There is no response to emails. There is no response to chat either.

[BZ Berlin B.Z. @bzberlin]

Hier hält die Feuerwehr den Gaffern den Spiegel vor
https://t.co/jI9obvYMPe