IT Technical Support

[IT Technical Support @it_technical_]

@jillphou Thank you for contacting our customer service. In response to your query, can you provide more details about your request? Kindly share your complaint, full names, email address, and phone number

[Jill Parsons @jillphou]

@FraserOliverDB @it_technical_ @AirFranceFR Did you have your luggage loaded onto your plane? My whole plane was lacking their checked luggage. Realized it when we got to baggage claim in Athens. Not a word from AF about it.

[IT Technical Support @it_technical_]

@kohli_mune28678 Thank you for bringing this to our attention. I’m sorry for any trouble this has caused. Kindly follow back so that we can look into this and will resolve it as soon as possible. Your satisfaction is our priority.

[Muneet Kohli @kohli_mune28678]

@AirFranceFR @AirFranceFR @MoCA_GoI I am in deep pain here with my broken luggage and #airfrance is not interested in resolving the issue. I recommend all not to travel by @AirFranceFR it's a waste ofmoney and peace of mind. It's not #airfrance it's #airfrustration Pathetic flying experience

[Fraser Oliver @FraserOliverDB]

@AirFranceFR passport control is an absolute shambles at Charles de Gaulle terminal 2

[IT Technical Support @it_technical_]

@Waaly_221 Hello. Please send us a direct message (DM) with your booking reference, full name, and flight details so we can review your options and assist you further.

[🔱 @Waaly_221]

@AirFranceFR bonjour j’ai déposé une réclamation sur votre site et tjrs aucun retour ! C’est inacceptable !!

[IT Technical Support @it_technical_]

@jillphou Hello. Please send us a direct message (DM) with your booking reference, full name, and flight details so we can review your options and assist you further.

[Jill Parsons @jillphou]

@AirFranceFR is it true there is a baggage problem today? We were told in line that the system was down and checked luggage would not be on our flight to Athens. Is this true? When will it be in Athens? Will you bring it to us?

[Vibatim @monaco_francs]

After my experience with @KLM last December, I or my family will not be flying them or @AirFranceFR and we fly to Nigeria every year.

[IT Technical Support @it_technical_]

@Nouh_Flopesque Bonjour. Veuillez nous envoyer un message privé (MP) avec votre référence de réservation, votre nom complet et les détails de votre vol afin que nous puissions examiner vos options et vous aider davantage.

[IT Technical Support @it_technical_]

@TomSmithEvents Hello. Please send us a direct message (DM) with your booking reference, full name, and flight details so we can review your options and assist you further.

[Tom Smith @TomSmithEvents]

@AirFranceFR & @KLM a whole week went by over Christmas period where I didn’t have my bag and had to spend additional money to buy essentials that were in my lost bag. Clothes, toiletries etc. As per their policy, I submitted expenses for reimbursement on 26 Dec 2025. (2/3)

[IT Technical Support @it_technical_]

@NoemieFiorl8 Hello. Please send us a direct message (DM) with your booking reference, full name, and flight details so we can review your options and assist you further.

[Noemie Fiorese @NoemieFiorl8]

@AirFranceFR

Bonjour ,
Cela fait plus de 7 j que j’attends mon bagage sans aucune évolution.
Malgré plusieurs relances (dont le 28 mars), aucune réponse de Cancún à ce jour.Merci de procéder à une escalade urgente et de me donner une localisation claire et une solution rapide.

[IT Technical Support @it_technical_]

@missota Hello. Please send us a direct message (DM) with your booking reference, full name, and flight details so we can review your options and assist you further.

[Andy M @missota]

@SeekerMuse @AirFranceFR Obviously 😅
Their service level has really been degrading over the years, mainly in Africa. And their prices…🤯

[IT Technical Support @it_technical_]

@TitilayoYusuf14 Hello. Please send us a direct message (DM) with your booking reference, full name, and flight details so we can review your options and assist you further.

[T Iya @TitilayoYusuf14]

@airfrance @AirFranceFR @AirFranceUK I am appaulled by your internal comms: "Would you be so kind as to verify what happened on this flight, as the passenger is requesting compensation for the injury they reported, and please advise on the proper steps required to" proceed....