Sounak Bhattacharyya

[Sounak Bhattacharyya @itsmesounakb]

@makemytripcare 15 mins ago the option was not coming. Now its coming but not letting me to add the Gift Card

[Sounak Bhattacharyya @itsmesounakb]

@makemytrip @makemytripcare

Trying to make a booking using a valid Gift Card, but the option to apply it is NOT showing up on the payment page at all.

Customer care has been unreachable since yesterday. This is blocking my booking completely.

Need urgent help — please connect ASAP.

[Sounak Bhattacharyya @itsmesounakb]

@makemytripcare

[Sounak Bhattacharyya @itsmesounakb]

@deepu_thakur355 True. There has to be some solution for the consumers.

[Sounak Bhattacharyya @itsmesounakb]

Booked XUV 3XO AX5 Diesel MT on 10 Mar (₹2.43L paid as booking amount, ID: B12296235) with Saini Mahindra, Kolkata — promised delivery in 30 days.

After repeated follow-ups:
• No update provided by dealer when they were not able to procure the car from Mahindra by 31st March 2026
• Still not billed on 8 Apr 2026 ( dealership did not bother to inform )
• Now asked to pay ₹27–28K extra due to price hike in April 2026

Why should I bear costs for delays not caused by me?

Dealer claims Mahindra did not allocate any car & offers no transparency or proof of follow-ups.

Mailed to Mahindra Customer care for the same on 15th April 2026 and even they are inactive ever since without providing any resolution.

Requesting:
• Price protection (as per booking date) & exception in case delay has been from company's side.
• Clear delivery timeline
• Accountability

@MahindraRise @anandmahindra is this how a customer who consciously chose to support an Indian brand is treated in Mahindra ?
@jagograhakjago , @consaff - hoping for fair resolution

[Sounak Bhattacharyya @itsmesounakb]

@18002096006 Hi Team,
Its been 48 Hrs and there has been no communication from anyone from Mahindra. I hope there is still someone who is willing to help.