@AskNationwide That'd be great if you didn't delete people's accounts from the app & tell them to go in branch if they want money, but they're housebound & calling up gets you passed from department to department with no actual solution. We'll be moving banks as soon as this issue is resolved
@AskNationwide Your bank is absolutely shocking. My elderly, housebound mother doesn't use her accounts daily, so when she logged in to the app to move some money to pay ppl she finds she has no accounts and when we called up they are 'under review'. No explanation, no warning.