Smriti Jayasankar

Lead Customer Success @Richpanel •
Helping brands automate CX with AI

[Smriti Jayasankar @itssmritii]

@NotZainAgain @realamitrg well.. there’s always an exception 😂

[Smriti Jayasankar @itssmritii]

@karri_tweets DeepSeek accusing Anthropic of distilling its models 😭

Cc: @realamitrg

[Smriti Jayasankar @itssmritii]

@EcomSapo Richpanel

[Ecom University @ecomuniversity]

Ecom University is officially live

Find Your Zone of Genius, link below

[Shaun Eng @shauneng]

I went from a broke gaming addict to helping 61 Ecom brands hit their first $100k/day.
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But growing up I was average at everything.
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School, sports, you name it.
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Never thought getting rich was possible for a kid like me.
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Then I saw a YouTube video of a kid making $1M online at 17.
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Figured if I made even 10% of that, I'd already be a top 5% earner in my country.
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So I went all in on dropshipping, but I only had $500 and didn't have the cashflow to keep going.
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My dad gave me 3 months to make it work, or I needed to get a loan to go to a traditional university. Really didn't want that.
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So I learned FB ads from a course. Spent a few weeks spamming Upwork proposals, cold DMing people, even applying for VA jobs.
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Landed a media buying job at $4-5k/mth. I was making $400/mth selling vacuums for Dyson before that.
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10x'd my income at 18. Big money for a kid from Malaysia.
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A year later I teamed up with Spencer. We thought we were hot sh*t. Our first client was spending a few thousand a day. Threw every strategy I had at it.
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They fired us within weeks. My salary went from $4-5k a month down to $1-2k.
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Took me 2 more years to figure out what I was missing.
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My thing wasn't the media buying. It was creative strategy. Knowing what makes an ad actually sell.
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Then that same client came back.

This time I edited one video for them. It became a winning ad and we finally scaled them.
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That's when I found my Zone of Genius.
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The kid who was average at school, sports, everything finally found the one thing he was actually good at.
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Since then that one skill has helped 61 brands hit their first $100k/day. We even scaled a brand to $800k/day on Black Friday.
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If I'd never found it, I'd have burned years and a lot more money on a skill I wasn't built for.
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Most people go their whole life without finding their Zone of Genius.
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That's exactly what @ecomuniversity is for.

Video editing, graphic design, creative strategy, media buying, content creation, with more coming. Find the one you're built for and go all in.
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My partners @spencepawliw and @karlocreates have been locked in on this all year.
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It just went live. Find your Zone of Genius 👇

[Amit R G @realamitrg]

Every other week we talk to a 20 year old, super sharp founder who is doing 9 figures.

They are all from Evolve. What are they teaching in Evolve?!!

[Zain @NotZainAgain]

life after replacing the customer service team with richpanel

[Smriti Jayasankar @itssmritii]

@NotZainAgain @realamitrg Step 1: log in Step 2: Beat the record

[Amit R G @realamitrg]

A customer went live on Richpanel 3 weeks ago. Already at 70% AI automation.

No months of onboarding. No months of training.

AI learns from past tickets, replicates your best agents, and takes the action across your tools.

[Smriti Jayasankar @itssmritii]

@realamitrg @NotZainAgain Everyone’s optimising cost per ticket. @NotZainAgain’s maximising tokens per ticket .

[Amit R G @realamitrg]

Which AI models are brands actually using for customer support?

950+ billion tokens. 3 months of production usage on Richpanel.

We’ve made the model leaderboard public.

Compare usage, cost per resolved conversation, and filter by use case.

Go explore here.

https://t.co/hsUc9G91DS

[Smriti Jayasankar @itssmritii]

@realamitrg @AnthropicAI 🧿🚀

[Amit R G @realamitrg]

We built Richpanel’s MCP over a year ago.

Seeing it officially listed on the Anthropic Marketplace today is crazy 🥹

And a big thank you to the @AnthropicAI team. They’ve been so hands-on with us. Getting into the weeds on where models fail in real customer support and how to make them better.

[Amit R G @realamitrg]

Richpanel presented on stage at OpenAI founders day 🥹

[Smriti Jayasankar @itssmritii]

@manoj63947 🚀🚀🚀

[Manoj Kumar Pathipati @manoj63947]

Your support team just got a phone. 📞

Richpanel Phone brings calls right into your helpdesk.

Call customers, receive calls, see who’s calling, access their order history and LTV, and collaborate with your team using Listen, Whisper, and Join.

All in Richpanel.

[Manoj Kumar Pathipati @manoj63947]

Richpanel MCP is now officially available on the Claude Marketplace 🚀

Many of you have already been using Richpanel with Claude through our custom MCP.

Now it’s even easier. Find Richpanel directly in the Claude Marketplace and get connected.

https://t.co/QHx33tuXeL

[Vedant Gugale @VedantGugale]

Walks through Bangalore turned into a startup rabbit hole: what do these offices do, and what are they worth? Welcome to Startup Walk.

Ep 01: 5 startups: Richpanel → Plaeto → Snabbit → https://t.co/J97aQMhf7E → BitGo. Which shocked you most? Follow for Ep 02. #StartupWalk

[Zain @NotZainAgain]

me when they’re using gorgias instead of richpanel