IVR Tech Group

The Compass Automation Platform is your engagement conduit for extraordinary customer experiences through voice and text automation.

[IVR Tech Group @IVRTechGroup]

Does your organization accept payments by phone or text? If not, here is your chance. #PaybyPhone #PaybyText #SMSpaymentreminders #CXautomation
https://t.co/7S4B0z2xY3

[IVR Tech Group @IVRTechGroup]

@jtwatkin @thecallcenterc1 @in_queue @SeanBHawkins @EdifyCMO @LeslieO @theccdoctor @murphyjfraser @cx_scott @NealTopf @TomRichard11 @mattbikewith @dave_dyson @adamtoporek @mikeaoki @JeremyHyde_ The one you're not using.

[IVR Tech Group @IVRTechGroup]

See how we create made-to-order voice and text automation on our Managed CPaaS, the Compass Automation Platform. This explainer video will help you see how we help companies elevate their customer experiences with self-service by voice and text. #cpaas https://t.co/4g1g3RS9B1

[IVR Tech Group @IVRTechGroup]

Watch our demo video to learn how payments by text, using our Conversational AI chatbot, can help your customers pay their bills in less than 60 seconds. #chatbot #paymentsolutions #conversationalai #texttopay #paybytext https://t.co/9zpWvWaskX

[IVR Tech Group @IVRTechGroup]

@tanujdiwan @jtwatkin @stephaniethum @AilsDay @CxExcellence @JuliaAhlfeldt @seatoncx @annettefranz @globaldenton @toister @luismelo78 @sudhbhat @CXpert Typically, a modern IVR system or CPaaS used for voice surveys will be able to convert speech to text. Ours supports speech to text in more than a dozen languages.

[IVR Tech Group @IVRTechGroup]

@jtwatkin @Hyken @adamtoporek @KayPhelpsTweets @cx_scott @mrpatto @kendalrodgers_ @heycxguy @CustomerIsFirst @Scottywerner1 @jaredorr10 @JoshVoC @Press1ForNick @dgingiss @avdingus @AlexAllwood @AnnaSabryan Marketers should care because customer experience is everything, and everything is customer experience.

[IVR Tech Group @IVRTechGroup]

@jtwatkin @Patrick_SaaS @RehbeinDanny @esmancuso @justinmrobbins @theccdoctor @thecallcenterc1 @murphyjfraser @NealTopf @_Glenna_Mae @TomRichard11 @jacobshields20 @ddu17 @SeanBHawkins @mattbikewith @dbeaumont266 Because in contact centers, the customer experience is shaped in real-time.

[IVR Tech Group @IVRTechGroup]

A Proactive CX strategy begins with caring about your customers’ relationships with you and proactively nurturing persistent and consistent positive experiences. #customerexperience #CX #proactive #customerjourney https://t.co/X7h6DlEdvQ

[IVR Tech Group @IVRTechGroup]

We're excited about our new partnership with @_Payroc, providing their merchants with secure and contactless automated payments by phone. #payments #paymentprocessing #paymentsolutions https://t.co/Of1JgzyvcR

[IVR Tech Group @IVRTechGroup]

Join us in celebrating Independence Day and the birth of our great nation, its fearless founders, and those special heroes who fought and sacrificed for our freedoms. #happy4th #independenceday

[IVR Tech Group @IVRTechGroup]

We took a deep dive into the impact IVR payments by phone have on three customers in three industries. In each case, the impact has been profound. Check out our blog post to learn how. #payments #paymentmethods #IVR #CustomerService #automation https://t.co/8kES188fuv

[IVR Tech Group @IVRTechGroup]

Understand what we mean when we say, "We are the Engagement Conduit that enables extraordinary experiences between you and your customers." #cx #customerengagement #automation #selfservice #ivr https://t.co/2BEgeC16or

[IVR Tech Group @IVRTechGroup]

Here's an explanation of integrated versus non-integrated communication solutions, and what each allows with communication automation. #integration #automation #CPaaS https://t.co/GYb6hceqyu

[IVR Tech Group @IVRTechGroup]

Come and get to know our new website! We are excited to share the launch of our new brand messaging and aesthetic with you this morning. Please stop by and learn more about how we are your engagement conduit. #IVR #CX #PCaaS https://t.co/9wSosvTsWF

[Monarch | Find a therapist @MeetMonarch]

Welcome to Monarch. We’re here to foster engaging conversations on #mentalhealth and help you find a #therapist that meets your needs. ➡️ https://t.co/YDl4tSu9Rl

[IVR Tech Group @IVRTechGroup]

@aleyda "As difficult" implies it's been hard and is still hard. It was never really hard, and hasn't changed.

[IVR Tech Group @IVRTechGroup]

Learn how standing up a cloud-based IVR system in front of your outsourced contact center will improve customer service and save you money. #bpo #contactcenter #ivr #customerservice #automation #selfservice https://t.co/imMacyQbbf

[IVR Tech Group @IVRTechGroup]

Learn about important ways you can improve the "pre-customer" experience for products and services with a long onboarding process such as mortgages and life insurance. #customerexperience #customerjourneys #CX #SMS #textmessaging https://t.co/np53awdasH

[IVR Tech Group @IVRTechGroup]

We're excited to announce our partnership with @BluefinPayments to provide their merchants with secure payments by phone and text through their PayConex Gateway. #PCIDSS #payments #paymentsecurity #paymentsolutions
https://t.co/Ddx8e4kikb