@bookingcom should be ashamed of how they’ve handled my refund. Been told different things by so many people and even though I was told that I was 100% guaranteed my money back, they’ve now told me I have to wait even longer. Spent approx 3 hours on the phone sorting this so far.
@Vesper247 My order number is 244711. I would really appreciate it if this can be processed quickly. I’ve tried to contact a few times with no luck, even after you telling me it was being escalated.
@nadams Please help us. We’ve applied for a passport (name change) 12 weeks ago. Sent to Durham and they’ve received. They have now lost the old passport. Due to travel on honeymoon a week today. Said they can’t do anything about it.
@HM_Passport Need urgent help with a passport which your Durham office have lost during an application. Absolute farce. Sent it 12 weeks ago and travelling in a week. It’s for a honeymoon.
@Hermesparcels I have a picture showing my parcel was delivered in my wheelie bin 😬🤯 last Tuesday. (Why anyone would think a wheelie bin is a safe place I do not know?!) I haven’t been home since last week and my bin has been emptied. Please can you help?