Lisa Schnellinger

Journalism trainer and project manager with experience in 21 countries since 1991.

[Lisa Schnellinger @j_trainer]

@HomeDepot store #117 has been evading FOR TEN WEEKS correcting an improper washer install. Who do I report this to? #CustomerService

[Lisa Schnellinger @j_trainer]

@1800PACKRAT didn’t pick up filled pod, hasn’t delivered it, no contact. On hold 1 hour. Worst #customerservice ever

[Lisa Schnellinger @j_trainer]

@AskCapitalOne I made a big transfer into savings on May 8. It shows up in my “current balance” but not “available balance.” For three days! What’s up with that?

[Daniel Dale @ddale8]

On its front page, the Boston Globe pre-covers the next mass shooting.

"There are only three things we don't know about the next time: Who, where, and how many?"

[Lisa Schnellinger @j_trainer]

Data viz on Veterans https://t.co/2ULexY9ReE

[Lisa Schnellinger @j_trainer]

Another day, another horrible #CustomerService experience with @ATT - not getting emergency alerts, too hard for them to solve

[Lisa Schnellinger @j_trainer]

Once again, @ATT big #fail at #customerservice - ANOTHER wrong bill, an HOUR in chat with someone who cannot explain or help

[Lisa Schnellinger @j_trainer]

Clueless #Congress Corker: "We realize that this is real — that it’s going to affect people in a real way" #NoShitSherlock

[The New York Times @nytimes]

Revised GOP health care bill would cost more than the original bill but leave just as many uninsured, CBO said https://t.co/0mq0rTFAwD

[Daniel Dale @ddale8]

Donald Trump made 14 false claims in his Time interview on the subject of whether he makes false claims. #TrumpCheck

[Lisa Schnellinger @j_trainer]

@nytimes and the news here would be?

[Lisa Schnellinger @j_trainer]

@repdougcollins as usual your voicemail box is full - bad #customerservice If you care about constituents, vote against ACHA #healthcare

[Lisa Schnellinger @j_trainer]

@att thanks for followup from #customerservice Christie was great, solved long list of problems!

[dehamedicalsolutions @DehaMedical]

Truth: Patient-Centered #Healthcare and #DigitalHealth go hand-in-hand.

#MHealth #CustomerService #BigData #Satisfaction #Doha

[mike ward @4wardCreative]

Unbelievable. @Comcast calls back close 2 midnight, waking up both kids, 4 an automated survey on #customerservice they never provided. #ugh

[Amit Asthana @asthanakamit]

#CustomerExperience Management by Numbers 👇| #CX #BigData #makeyourownlane #defstar5 #CustomerJourney #CustomerService

[POLITICO @politico]

Sean Spicer: ‘The microwave is not a sound way of surveilling someone’ https://t.co/wmlFGAWMZX

[Lisa Schnellinger @j_trainer]

@ATT your deceptive practices and horrendous ordering process stuck me with a $900 phone that I don't want #customerservice

[Lisa Schnellinger @j_trainer]

Forum this afternoon in ISB - journalists and officials discuss problems, work on solutions #rtipk