Jack Springman

I work tweet about CX, marketing and data; I home tweet about Chelsea FC, golf and other sports. Used to tweet about politics, but why bother?

[Jack Springman @jackspringman]

Hello all, this is Jack’s son Oliver from his account. It is with regret that I must share that my Dad Jack passed away last night after a year long struggle with cancer. We will all miss him deeply and the impact he had on all our lives is immeasurable.

[MyCustomer @MyCustomer]

The decline of marketing should increase CX's c-suite focus - so why isn't it? Find out in this extract from @jackspringman's new book.

https://t.co/I8RRr7PfEN

#cxmanagement #customerexperience #custexp #CX

[Jack Springman @jackspringman]

@jfbb_makis And not even close to Romero on Cucurella. You can say this was debatable but at least it was referred when Romero’s was clear red and Taylor not even asked to look at it by Reid.

[Jack Springman @jackspringman]

@tapas321 Any signs of a new wave?

[Jack Springman @jackspringman]

@springman_sarah Thank you @springman_sarah

[Jack Springman @jackspringman]

@barstoolsports Only keeping him because no one will pay a decent price. Brilliant when he arrived but injuries have turned him into a pace less lightweight.

[Jack Springman @jackspringman]

@GolfDigest Let’s not forget class shown by Scheffler family too

[Jack Springman @jackspringman]

@CXAccelerator Two examples off top of my head - anticipation can be a significant part of total pleasure (e.g. with some luxury/customised goods) so stretching it out a bit increases overall delight. Also if making a big decision, increasing friction so customer can reflect also improves cx

[Jack Springman @jackspringman]

@davetrott He said the same of Dennis Wise after he got Nicky Butt sent off. Wasn’t intended as a compliment that time!

[Jack Springman @jackspringman]

@tomfgoodwin Or you could argue that uk is worst place on earth because of Daily Telegraph readers and their even less intelligent brethren Daily Mail readers. Both of whom will have disproportionate sway over who uk’s next PM will be.

[Jack Springman @jackspringman]

@GreatGolfHoles My favourite hole as I was first amateur to score a hole-in-one on it in April 2006. Remains my only ace but as it was on a par 4 on a championship course, no other would have come close to matching it!

[Jack Springman @jackspringman]

https://t.co/4rSlXQXPSD

[Jack Springman @jackspringman]

@stephaniethum @lyft That would be two counts of breaking law in UK, so i would say dangerous!

[Jack Springman @jackspringman]

@davetrott Let’s hope you are right about adtech but powerful supporters for that whole ecosystem in Facebook and Google. Something that crypto never had

[Jack Springman @jackspringman]

@BootstrapCook @mattuthompson Congratulations. Don’t need a degree in economics when you have the insights you have gained through all your brilliant work.

[Jack Springman @jackspringman]

Very damning comments by Halsey.

[JP20SZN @Lelo_Pages]

Lost for words, Anthony Taylor is a fraud sent to officiate against Chelsea in big games. Romero pulled Cucurella hair in front of him and he said nothing?? Even the VAR saw nothing wrong?? Shameless and disgraceful officiating #AnthonyTaylorOut

[Tom @TomLevins1]

You might think I'm being salty, but
Anthony Taylor has a horrendous anti-Chelsea bias.

EVERY major game we play that he officiates, he actively works to stop Chelsea winning points and trophies.

Don't believe me? THREAD.

[Jack Springman @jackspringman]

@tomcoley49 We don’t need a DM when playing 3 at back. Would be even more turgid. But because we are playing 3 at back we need another CB.

[Jack Springman @jackspringman]

@josephmichelli No. As with much CX advice it completely misses the context of how the business is trying to differentiate. It is the epitome of the one size fits all approach which stops CX being taken seriously at senior management levels