@British_Airways I’ve (finally!) got my bag but been trying to speak to someone about the issues & an upcoming long-haul flight I have, which I’m now nervous about given recent #BA#badcustomerexperience. Your phone system says you’re all too busy and hangs up. Anything you’d suggest?
.@British_Airways 1x #delayedflight; 1x #cancelledflight; over 3 hours on hold; left to work out where to sleep last night; 2x journeys to #Heathrow to NOT release my bag; 2x being hung up on by “customer service”; 0x hotel vouchers; 0x train vouchers…BEYOND A JOKE
@British_Airways I appreciate you’re trying to make amends, Anthony, and I will be claiming refunds and to be honest I am expecting more than that for the amount of time and energy I’ve expended today to get my luggage. Can you please help with that as a priority?
UPDATE - now been told to go back to Heathrow to register a lost bag and when I asked if #brokenBA would cover the cost of my journey I was hung up on #BritishAirways win the worst customer care award for 2023
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