Jacqui Piner

[Jacqui Piner @jacqui_piner]

@TPEassist Walking not waking!

[Jacqui Piner @jacqui_piner]

@TPEassist Is this real? Is it worth waking to Oxford Road?

[Jacqui Piner @jacqui_piner]

@TPEassist Thanks

[Jacqui Piner @jacqui_piner]

@StagecoachCNL Thank you for answering.

[Jacqui Piner @jacqui_piner]

@StagecoachCNL any idea where the 16.25 from Keswick to Penrith is please?

[Jacqui Piner @jacqui_piner]

@RoyalSocBio Excellent news from a fantastic team. Well done!

[Jacqui Piner @jacqui_piner]

@BoothsCountry Strong and black. Certainly no sugar.

[Jacqui Piner @jacqui_piner]

@ConistonStone @BoothsCountry Booths Penrith this morning. The 4 round coasters came home with me. Very pleased.

[Jacqui Piner @jacqui_piner]

@British_Airways Thanks that’s a new one. My bank is trying to help. Will try your suggested number if my bank cannot help.

[Jacqui Piner @jacqui_piner]

@British_Airways please advise a telephone number where I can discuss a hotel booking made with Avios points and cash which is NOT 08005957580 or 03444930787 as I’m passed back and forth and neither can help. Thank you

[Jacqui Piner @jacqui_piner]

@TUIUK please advise when I will hear about my complaints submitted in early July?

[Jacqui Piner @jacqui_piner]

@TUIUK Complaints submitted as stated. Please may I speak to a person to understand progress?

[Jacqui Piner @jacqui_piner]

@TUIUK I have outstanding complaints from over 6 weeks ago and can see this is a common problem from the number of tweets with similar issues.

How can we speak to a person (0203 4512688 just directs to the website)?

How can we understand when our complaints will be processed?

[Jacqui Piner @jacqui_piner]

@GailRei57029042 @TUIUK Sorry but no useful advice to share with you. I’ve spent 36 hours on hold in the last week. My issue was finally resolved today. Good luck!

[Jacqui Piner @jacqui_piner]

@TUIUK I contacted the dedicated department within TUI who deal with non-TUI flights by telephone as advised following an on-line query. I was in a queue for 2 HOURS (09.50 to 11.50) only to be cut off without speaking to an agent. Please advise how I can resolve my issue.

[Jacqui Piner @jacqui_piner]

@TUIUK Thank you for the reply. I’ve just sent a DM and look forward to some help.

[Jacqui Piner @jacqui_piner]

@TUIUK please advise how I can resolve my issue. I have telephoned 0203 34512688 on numerous occasions and been on hold for 2 hours only for the call to be disconnected. Just found out after my latest 2 hour wait that the call centre closed before 6pm rather than the 7pm.

[Jacqui Piner @jacqui_piner]

@TUIUK Thanks for your reply but this doesn’t help. I have spent significant time (24 hours) in the last 3 days on hold. I don’t feel a values customer and my issue is still to be resolved.

[Jacqui Piner @jacqui_piner]

@TUIUK please advise how I can resolve my issue. I have telephoned 0203 34512688 on numerous occasions and been on hold for 2 hours only for the call to be disconnected. How can I speak to a person? This is the 3rd 2 hour call which has been disconnected today.

[Jacqui Piner @jacqui_piner]

@TUIUK please advise how I can resolve my issue. I have telephoned 0203 34512688 on numerous occasions and been on hold for 2 hours only for the call to be disconnected. How can I speak to a person?