John Krogh

Principal @ValueShepherd. Education and Consulting in Business Relationship Management, The Governance of Enterprise IT, and IT Service Management

[John Krogh @jakrogh]

#WestJet

[John Krogh @jakrogh]

13 hours of listening to @WestJet on-hold music.. Stranded in Mexico.. No call back option? no email option? sigh!

[John Krogh @jakrogh]

13 hours... and holding! - I might add

[Value Shepherd @ValueShepherd]

Did you miss registering for our May #BRMP course? Sorry - It is now full.. You can register for our June Course here: https://t.co/3njZIfqHj8 or, If you want to be added to the waitlist for the may course (in case someone cancels), please email us at [email protected]

[Value Shepherd @ValueShepherd]

Time to register for our CONFIRMED to run BRM Professional Class starting April 12. #BRMP @jakrogh https://t.co/Tr4Ok2F6vG

[John Krogh @jakrogh]

Another Confirmed #BRMP Course!

[Value Shepherd @ValueShepherd]

Ready to finally get your #BRMP Certificate Training? Still time to register for our Instructor Led Online course starting Dec 14. This course is confirmed to run. https://t.co/MiE0xFcYbZ

[Value Shepherd @ValueShepherd]

Still time to register for our "Confirmed-to-Run" #BRMP course starting next week. Register here: https://t.co/jrpRfxpsCv

[Value Shepherd @ValueShepherd]

Still time to register for our CONFIRMED #BRMP class starting October 5th #BRM @BRMInstitute https://t.co/od1MZihsIE

[John Krogh @jakrogh]

2 Confirmed #BRMP courses coming up...

[Value Shepherd @ValueShepherd]

Still time to register for our "Confirmed" #BRMP course starting next week https://t.co/iDyATp3r2f - if you can't make that one... attend our "Confirmed" BRMP class in the beginning of October. https://t.co/od1MZhZRk4. Ask us about bringing #BRM Fundamentals to your org!.

[Mark Smalley @marksmalley]

Good architects resist the temptation to add a silent "you idiot" to their questions. For example "have you considered the security implications?"

[John Krogh @jakrogh]

2 more confirmed online #BRMP options for you.

[Value Shepherd @ValueShepherd]

Are you sad you missed our #confirmed April #BRMP course? Don't fret! you can still sign up for our #confirmed May or #confirmed June #BRMP courses here: https://t.co/vKgL7vUS4M

[John Krogh @jakrogh]

A couple more #BRM courses confirmed

[Value Shepherd @ValueShepherd]

Its time to execute on your 2020 #BRM Strategy. We have an online, instructor led #CBRM course confirmed for January 27-31 https://t.co/6CVvRwognv and a confirmed #BRMP course Feb 24-28. https://t.co/txftDXMlqA

[John Krogh @jakrogh]

@united just a thought on my issue. I purchased 2 trips. Those seats should be mine, whether I show up or not - unless your policy is to refund me. As a SM consultant, I see these IO policies all the time. Very old world. Hope this makes it up the improvement process. Cheers

[John Krogh @jakrogh]

@marksmalley @united Yes- I should have mentioned that the girl who helped me with my rebooking was great - sympathetic but not empowered to deal with it.

[John Krogh @jakrogh]

...... Ive paid for seats both direction. Almost $700. I try to go online to upgrade my tickets and my res. no longer exists. I call customer service and now i have to "upgrade" my ticket from a return to a one way. That will be another $260 Mr. Krogh. @united No More

[John Krogh @jakrogh]

@marksmalley @united On a positive note.. Coming back from an amazing @BRMConnect conference in New Orleans. So many people on the same page. #Convergence

[John Krogh @jakrogh]

@united 3.. Good example of "inside-out" service management for my next service management class

[John Krogh @jakrogh]

1... So @United and I have been DM’ing. I missed first leg of a round trip, so I made other plans to get there. Non refundable ticket so I didn’t bother trying to get a refund. They cancelled my entire flight (without refund or notice)…….

[John Krogh @jakrogh]

@united 2……Homeward bound, I Go to check-in @United. Find out I don’t have a flight home, but for an additional $300+ I can have my originally purchased return flight home. #UnitedDoubleDip

[John Krogh @jakrogh]

@united I have already re-booked and ended up paying an additional $300+ to RE-confirm the flight I already paid for. so - Instead of paying 600 for a return flight (of which you may have even been able to resell one seat), I am paying almost $1000. I am wiser now.