Jan Kraner - COO-FLR☀️

Chief Operating Officer (COO) & CLO, Board Director at FlareNetworks.
Building the blockchain for data.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@ChiKredell2
Hello are you there ??

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@ChiKredell2

Hello,

We’ve received a notification regarding the reported scam incident, and we’re very sorry to hear about what happened.

⚠️ Important Security Warning: Please be extremely cautious of anyone contacting you privately and claiming they can recover your funds. Do not share your seed phrase, private keys, passwords, authentication codes, or connect your wallet to any recovery website sent to you by an unknown party.

We’re following up on the case as a priority. From a technical standpoint, the first step is to trace the affected transactions and determine whether the stolen assets are still on the originating network or have been transferred, swapped, or bridged elsewhere. Where the token or protocol provides legitimate administrative security controls, the appropriate technical options can then be evaluated.

Please remain available, as we may need the wallet address and transaction hash associated with the incident to properly trace the movement of the assets.

The sooner the relevant transaction information is reviewed, the better the chances of identifying the movement of the funds before they are transferred further.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@HARSHLIFE73

Hi, we completely understand your frustration, but please don’t feel that your stXRP is useless or that you’ve been left without an exit option.

stXRP represents your position in the Firelight Protocol and the underlying XRP/FXRP backing that position. With Firelight moving into Phase 2, the protocol is transitioning into its full operational stage, including active cover, streamed emissions, and updated unstaking mechanics.

Most importantly, you are able to initiate the unstaking process if you would prefer to exit your stXRP position and ultimately return to XRP. Please keep in mind that unstaking is subject to the applicable unbonding/withdrawal period, so the underlying assets may not become available immediately after the request is submitted.

If you’re currently unable to initiate the unstaking process or something is preventing you from proceeding, please let us know exactly what you’re seeing and we’ll help you determine the appropriate next step.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@JohnPryora1i Can you send a Dm right away so we can assist you with the step by step process

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@JohnPryora1i
Before claiming, make sure you have a small amount of FLR in your wallet to cover gas fees. Also, connect your wallet through the official claims portal using WalletConnect, then select Tangem and approve all required signature requests.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

That’s unusual, as the process should work as expected. We recently assisted another client through the complete connection process yesterday, and everything was working correctly on their end. It’s possible that a step in the process may have been missed or completed incorrectly. We’d be happy to guide you through the process again to ensure everything is set up properly.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@JohnPryora1i
If you’re still encountering an error, please send us a Direct Message with your wallet address, a screenshot of the exact error message, and let us know whether you’re using iOS or Android. We’ll investigate immediately and help you resolve the issue .

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@JohnPryora1i
Please make sure you’re using the latest version of the Tangem Wallet. Also, ensure the Flare network is enabled in the app. If it’s missing, go to Settings → Manage Tokens/Networks and enable Flare.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@JohnPryora1i
Tangem Wallet is eligible to claim fXRP rewards, so you should be able to complete the claim successfully.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@kevin_xamanguad
Check your dm

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@Wildwestit28
Once we receive the details, we’ll investigate and take the necessary steps to determine whether any action can be taken before the assets are swapped or bridged to another chain. We’ll do our best to assist you as quickly as possible.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@Wildwestit28

Hi @Wildwestit28, we’re sorry to hear about your experience. Please send us the affected wallet address and the transaction hash (TXID) so our team can review the activity immediately.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@abcdog12377
Some setups also tie voting participation to rewards or eligibility down the line. Quick way to make sure your voice counts

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@abcdog12377
It usually factors into governance decisions and can influence prioritization/roadmap direction.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@abcdog12377
Also — have you cast your vote on Fire yet? Worth doing if not.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@abcdog12377
Congrats indeed! 🎉 As for Firelight — last I heard timelines had shifted a bit, no official word from the team recently. Worth checking their official channels for the latest update.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@HMoonmission
Hello did you get the message ?

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@HMoonmission
To investigate properly, could you please share:
Your wallet address
The specific pool/farm or delegation position you were using

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@HMoonmission
We’ve flagged your report for review with the rewards distribution system (pool, farm, and delegation). In many cases like this, the issue is related to UI indexing delay or a wallet/portal sync mismatch rather than missing emissions.

[Jan Kraner - COO-FLR☀️ @jankranerXx]

@HMoonmission
Thanks for reaching out — we understand the concern.