Bought a Sony Bravia Smart TV. Within warranty,had to be repaired for lines on panel. Repaired,still had some circles,was assured will go away. Condition after normal use. 1.2L on TV and 40K to repair. Barely 2 yr old. Shame. Think b4 you buy Sony. Fix it @sony_india
Bought a Sony Bravia Smart TV. Within warranty,had to be repaired for lines on panel. Repaired,still had some circles,was assured will go away. Condition after normal use. 1.2L on TV and 40K to repair. Barely 2 yr old. Shame. Think b4 you buy Sony. Fix it @sony_india
On top of it, i got a call from your customer service executive to ask whether i was happy with the resolution i got!!!
What resolution???@sony_india@Sony
@sony_india This is a never ending vicious circle. You say that the issue is escalated. They reply with same mail. I write again and so on. If you care to resolve…be real and get someone to msg directly or give me a line
@sony_india What is the point of escalation if I’m getting the same mail again and again, same language. Not a single person from sony cared to call. Should really look at your customer service. It is very frustrating to get such replies.
@ConnectBB What is the complaint resolution process at connect...Absolutely rubbish customer service. Have been complaining of one issue from November...No body does anything...every time get a new reply stating why the issue can't be resolved. Unable to get through to people with authority