Jay Dalu-Chandu

All round good guy and co-founder

[Jay Dalu-Chandu @jaydc73]

@blockchain GM, and Happy New Year. Did improving your support make it onto the new years resolutions list @blockchain
@OneMorePeter ?

[Jay Dalu-Chandu @jaydc73]

And another two weeks passes without an update @blockchain @AskBlockchain come on @OneMorePeter surely there is something you can do to improve the support?

[Jay Dalu-Chandu @jaydc73]

And its now over a month, over 2 weeks since @AskBlockchain provided an update 😠😤😡🤬. Whats going on at @blockchain - hope its not a liquidity crisis @OneMorePeter @niccary ???

[Jay Dalu-Chandu @jaydc73]

@blockchain I'd be celebrating @blockchain if @AskBlockchain would simply respond to my support request! Poor, unacceptable, terrible, appalling, awful, inadequate and unsatisfactory #CustomerService 😟😤😠😡🤬

[Jay Dalu-Chandu @jaydc73]

@blockchain gm @blockchain could I get an update on request I have logged with @AskBlockchain which is over a month old now without any updates? Terrible customer service 😟😤😠😡🤬🤬🤬🤬

[Jay Dalu-Chandu @jaydc73]

@AskBlockchain Dear @AskBlockchain @OneMorePeter My daily reminder to @blockchain for an update. Ghosting my requests for an update with a problem I logged over a month ago. Unacceptable support 🤬!

[Jay Dalu-Chandu @jaydc73]

@AskBlockchain Dear @AskBlockchain @OneMorePeter it takes less than 30 seconds to provide an update even if it means saying there is no update. Ghosting my requests for an update with a problem I logged over a month ago. Unacceptable support 🤬!

[Jay Dalu-Chandu @jaydc73]

@AskBlockchain Dear @AskBlockchain @OneMorePeter it takes less than 30 seconds to provide an update even if it means saying there is no update. Ghosting my requests for an update with a problem I logged over a month ago. Unacceptable support 🤬!

[Jay Dalu-Chandu @jaydc73]

@blockchain @niccary @OneMorePeter @AskBlockchain Some great numbers for @blockchain but the average support call takes +90 days to resolve, something for @OneMorePeter @niccary to address! I can't even describe this as a service 😟😤😠😡🤬 #failure #PoorService #CryptoCommunity not a great #cryptotrading experience!

[Jay Dalu-Chandu @jaydc73]

Dear @blockchain @niccary @OneMorePeter @AskBlockchain why is customer support such a problem at @blockchain Seems @AskBlockchain have resorted to ghosting my requests for an update with a problem I logged over 3 weeks ago. Unacceptable support 🤬!

[Jay Dalu-Chandu @jaydc73]

And its now over a month, over 2 weeks since @AskBlockchain provided an update 😠😤😡🤬. Whats going on at @blockchain - hope its not a liquidity crisis @OneMorePeter @niccary ???

[Jay Dalu-Chandu @jaydc73]

Come on team, you are so much better than this @blockchain @niccary @OneMorePeter @AskBlockchain

[Jay Dalu-Chandu @jaydc73]

Now being charged for all items in my box 😠 😡😠@OutfitteryUK @OUTFITTERY another #CustomerServiceFail all due to high volume of enquiries.

[Jay Dalu-Chandu @jaydc73]

Hey @julia_b0sch I'm a new customer to @OutfitteryUK and have had two very poor experiences. I understand things can go wrong, but as CEO can you please at least sort out customer service? 21 days to respond to a query then being charged for the entire box #CustomerServiceFail

[Jay Dalu-Chandu @jaydc73]

@blockchain @zetachain More like, use any other wallet to hold crypto. @blockchain do NOT support their products or users, just @AskBlockchain

[Jay Dalu-Chandu @jaydc73]

@blockchain @StevenBartlett @Zebu_live Are the OG users having issue trading, swapping or withdrawing? Sort your support out, seriously can you sort it out?

[Jay Dalu-Chandu @jaydc73]

@blockchain And then I tried to swap, trade or withdraw @AskBlockchain and can’t, so more like unhappy! Sort your support out!

[Jay Dalu-Chandu @jaydc73]

Anybody there @AskBlockchain ??? Seems you've all checked out, is this the end of @blockchain, have you stopped trading @niccary, @OneMorePeter?

[Jay Dalu-Chandu @jaydc73]

@blockchain am I really the only one having account verification issues? 9 weeks to verify identity documents seems pretty extreme, something else going on....

[Jay Dalu-Chandu @jaydc73]

@blockchain @niccary @OneMorePeter @AskBlockchain Hello team, @niccary, @OneMorePeter, what would it take to get an actual response from @AskBlockchain, @blockchain this is pretty poor support 🤬, surely we can agree on that!

[Jay Dalu-Chandu @jaydc73]

@AskBlockchain I am being asked to complete a UK FSA questionnaire on the exchange trading website. It says to complete this via the mobile app. When I log into the App, there is nothing to complete?