☀️JAYNE☀️

Wife and mum juggling homelife with work! ‍‍‍ My views are entirely my own.......

[☀️JAYNE☀️ @jaynewalters_]

@Tesco disappointment yet again by your cookies, 4th pack in the last few months that are overcooked or stale despite being well within date.

[☀️JAYNE☀️ @jaynewalters_]

@chase_uk you’ve pushed an app for iPhones today, mines updated but now I can’t open the app at all

[☀️JAYNE☀️ @jaynewalters_]

@edfenergy why is it so hard for your customer service team to understand and answer a simple question, then put you on hold as you want to raise a complaint. Currently on hold for 45 mins and counting without being told so. I assume the agent is hoping I’ll put the phone down.

[☀️JAYNE☀️ @jaynewalters_]

@StarbucksUK I’ve emailed and sent a DM with an ongoing issue I have with the app and stars, how long until I can expect a reply?

[☀️JAYNE☀️ @jaynewalters_]

one person unfollowed me // automatically checked by https://t.co/ymy7yIEfnT

[☀️JAYNE☀️ @jaynewalters_]

one person unfollowed me // automatically checked by https://t.co/ymy7yIEfnT

[☀️JAYNE☀️ @jaynewalters_]

@currys Thank you for your DM passing the blame onto Home electronic solutions, however it was your own system that took both money from my back account and HES account without fulfilling an order. Sloping shoulders does not suffice, especially seeing other complaints of late.

[☀️JAYNE☀️ @jaynewalters_]

@currys tried to place an order Thursday night, part payment through home electronics solutions and debit card, took the money from both accounts and no confirmation email. This morning money appeared back in current account but not in HES account. What is going on.

[☀️JAYNE☀️ @jaynewalters_]

@currys It’s been 5 days so far with nothing back in the account.

[☀️JAYNE☀️ @jaynewalters_]

@currys I’m not sure what details you want, your website didn’t generate an order number but took the money, still waiting for the money to go back onto the Home Electronic solutions account after you took the money by deception.

[☀️JAYNE☀️ @jaynewalters_]

@currys You can’t assist further, the total incompetence of your website says it all. Why you are still taking orders online is beyond belief and blaming technical glitches for failed orders is farcical.

[☀️JAYNE☀️ @jaynewalters_]

one person followed me // automatically checked by https://t.co/ymy7yIEfnT

[☀️JAYNE☀️ @jaynewalters_]

one person followed me // automatically checked by https://t.co/ymy7yIEfnT

[☀️JAYNE☀️ @jaynewalters_]

@StarbucksUK Hi there I have 5 rewards, can I use all 5 in one single transaction? Many thanks.

[☀️JAYNE☀️ @jaynewalters_]

@belle250184 @AldiUK We certainly are, 30 years I’ve worked in customer service roles and their attitude is awful. If they worked as fast as their till staff we may just get somewhere.

[☀️JAYNE☀️ @jaynewalters_]

@AldiUK Can you please answer the DM’s I’ve sent you as directed. This is now ridiculous and totally unacceptable! #awfulcustomerservice

[☀️JAYNE☀️ @jaynewalters_]

@onigiri247 @AldiUK Aldi have massively dropped the ball on this havent they 🤦🏼‍♀️

[☀️JAYNE☀️ @jaynewalters_]

@AldiUK Inundated with order fulfilment complaints no doubt!

[☀️JAYNE☀️ @jaynewalters_]

@AldiUK @AldiUK I DM’d you last night as requested and still haven’t had a reply. I’d like to know where my order is please.

[☀️JAYNE☀️ @jaynewalters_]

@AldiUK I ordered a Dickensian friends and Kevin and friends bundle online on the 25th and they still haven’t been dispatched It said 3-5 working days but still says processing order. My daughter has already received hers.