Has anyone had an issue with incorrect billing on @BritishGas EV tariff. Got a bill that says I’ve not used any electricity whatsoever during off peak hours, despite only charging my car during off peak hours. Doesn’t seem right?
Being passed from pillar to post by @Vodafone yet again. One agent telling me that I should contact the credit file team and another telling me that the credit file team don’t speak with customers. Terrible service which just causes unnecessary confusion for the customer.
@AdmiralUK No need, the travel team have already responded stating they can’t do anything unless we know the aircraft defect.
Just wanted to ensure that no one else gets mis-sold insurance. We’ll write to the ombudsman and get a refund on the policy
@britishairways been a very difficult 3 days trying to understand the complications with a flight that’s been delayed later in the year. I cannot get through to anyone and have made several complaints. How do I get someone that can deal with this to call me?
@loveholidays treating people very differently amidst this flight cancellation!
Same flight cancellation and distress.
Some customers get a refund for flights and their trip.
Some customers get a flight refund only.
Some customer get nothing.
At least treat us the same.
Great to see @lastminute_com standing by their customers, offering a refund on their entire package. This will aid with the compensation of return flight costs, additional parking, loss of earnings and stress.
@loveholidays - are you doing the same for your customers?
Stranded in Hurghada Egypt since Wednesday due to a Wizz Air flight cancellation. Being batted between Love Holidays and Wizz Air along with approx 100 other passengers.
Complete lack of information and unsure how we are going to get home.
@wizzair@loveholidays - sort it out.
@loveholidays@loveholidays I have sent you an email as I could not get through to anyone, nor have I been contacted by you. Can you get someone to look at it and get back to me ASAP.
@wizzair are refusing to deal with me direct as I booked through you direct.
@wizzair@loveholidays The whole flight has been trying to contact you. We’ve been told to wait and we’ll be provided with updates. Yet nothing received still.
No rebooking option with Wizz Air for 7 days and the app and website isn’t working.
We’d like to know when we’re going home.
@ChancellorsEA is the Swindon branch still open? They’ve got properties listed on Rightmove, but they don’t answer the phones or ring back. Just goes straight through to the call centre and all Rightmove enquiries go to the Thatcham branch.
@BarclaysUKHelp is there any plans to improve the cheque paying in facility on your app. Every time I try to use it I get an error code to do with the picture I take.