Johan Bruce

[Johan Bruce @Jbruce7]

@JGSWalford thought leader @GENESYS talking about iconic brands and the CX revolution

[Genesys @Genesys]

Welcome to the stage Shelley Hemi taking us through the #cx transformation of @justicenzgovt #gsummit16 Wellington

[Johan Bruce @Jbruce7]

@genesys standing room only at #GSummit16 in Wellington

[Johan Bruce @Jbruce7]

@RobertBillingAU nailing it at GENESYS #GSummit16

[Johan Bruce @Jbruce7]

In four and a half years, Genesys' presumed value has risen by more than 250%. https://t.co/HI82xbu3GA

[Johan Bruce @Jbruce7]

@HSBC_US unblocked: yes. Do I feel like a valued customer: no. But thanks for asking, at least now you know.

[Johan Bruce @Jbruce7]

@HSBC ever heard of callback or proactive SMS? #custserv #fail

[Johan Bruce @Jbruce7]

@HSBC You block my Platinum CC for a purchase I made, force me to call you & wait in queue for 15min &10min to resolve #custserv #fail

[Johan Bruce @Jbruce7]

@auspost realising significant cost-savings from their @Genesys solutions. See the story here: https://t.co/KboV14Yxd8

[Bruce Eidsvik @beidsvik]

'Your service, their way' - good perspective from Telstra @Genesys #gsummit15

[Johan Bruce @Jbruce7]

@JGSWalford great to see everyone still engaged #GSummit15

[Genesys @Genesys]

The Ultimate Customer Journey Part 2 - Final Demo by the SE team now live on stage at #GSummit15 Sydney!

[Genesys @Genesys]

Sarah Young explaining the #CX journey Red Energy have undertaken to move multiple teams onto one platform #GSummit15

[Bruce Eidsvik @beidsvik]

Johann, James and Anthony giving the gbank demo @Genesys #gsummit15

[Johan Bruce @Jbruce7]

@Genesys #GSummit15 Genesys SE Team doing great work on the GSummit demo booths!

[Genesys @Genesys]

The @Genesys SE Team now live on stage braving the live demo to bring the customer journey to life! #GSummit15 Sydney

[Johan Bruce @Jbruce7]

@JGSWalford #GSummit15 looking forward for a great event today. The culmination of the GSummits in ANZ

[Genesys @Genesys]

Welcome on stage the Ideas Lab Team presenting live #cx demo #gsummit15

[Johan Bruce @Jbruce7]

@bradstrativity check out @TozerAW @Spurgeon_ and @CSLewisDaily for some great insights