@British_Airways I'm an Emerald member, I checked-in my bag at #LHR#FirstWing check-in on 10/6 and you've made no efforts to respond, keep me updated for me to get my bag. Is this how you treat loyal customers? This is low and disrespectful. Disappointing @traveloneworld
@British_Airways why am I getting a survey as if you've solved the issue & returned my bag? Why is the bag tracking website still showing that you'll deliver my bag to a destination I WILL NOT BE IN on the 17!? I'm not in DBV on that date! What is your problem understanding this?
@British_Airways@British_Airways since you are stating the obvious that my bag "must have missed the flight" and can't deliver it until the 17/6.. I'm leaving the day before, how are you going to get my bag to my next destination???
@British_Airways I responded to your DM 2 minutes after you sent the message, it's been now 20 mins and still waiting for a message.. this is just unbelievable
@British_Airways I've sent the details for GDPR sooo many times.. including just now and then you the person "assisting" disappears and I hear nothing.. you have ruined my holidays from the very start
@British_Airways The information in that website is not clear.. I would like to confirm that the bag has been found and that it can be sent here on a earlier flight, like tomorrow, because I am leaving DBV on 16/6
@British_Airways how is this possible!!! How are you a premium airline services provider! I have called, I've emailed, DMd here and still not a single response!!! I need to my bags!!! I need to be contacted ASAP! I want an update!!!
@British_Airways can you please let me know what is happening with lost luggage? I was on a flight from LHR to DBV and so not have any update on my bag. Surely, you are able to at least give me an update
@British_Airways I thought holding #Emerald status would be worth something, but arriving to the start of my holidays with no luggage, and no information about it is really unacceptable! @traveloneworld
@British_Airways where is my luggage!? I am in DBV and I don't HAVE ANYTHING!! I keep calling and trying to contact your lost baggage service, and nothing!