Juan Velez

[Juan Velez @jcva]

@British_Airways this is seriously crazy! Where is my bag now? Why didn't it make it to Athens?? It's been a week already! 8 DAYS without my luggage!!

[Juan Velez @jcva]

@British_Airways Can't believe that on day 5 I'm still being asked by #BritishAirways the same questions asked on the day they lost my bag! @British_Airways You think sending me a customer service survey and closing the issue means you've solved anything?? #emeraldstatus @traveloneworld #Shameful

[Juan Velez @jcva]

@British_Airways I'm an Emerald member, I checked-in my bag at #LHR #FirstWing check-in on 10/6 and you've made no efforts to respond, keep me updated for me to get my bag. Is this how you treat loyal customers? This is low and disrespectful. Disappointing @traveloneworld

[Juan Velez @jcva]

@British_Airways why am I getting a survey as if you've solved the issue & returned my bag? Why is the bag tracking website still showing that you'll deliver my bag to a destination I WILL NOT BE IN on the 17!? I'm not in DBV on that date! What is your problem understanding this?

[Juan Velez @jcva]

@British_Airways @British_Airways since you are stating the obvious that my bag "must have missed the flight" and can't deliver it until the 17/6.. I'm leaving the day before, how are you going to get my bag to my next destination???

[Juan Velez @jcva]

@British_Airways Why are you asking me the same question 3 times in a row??? I have answered this already

[Juan Velez @jcva]

@British_Airways I responded to your DM 2 minutes after you sent the message, it's been now 20 mins and still waiting for a message.. this is just unbelievable

[Juan Velez @jcva]

@British_Airways I've sent the details for GDPR sooo many times.. including just now and then you the person "assisting" disappears and I hear nothing.. you have ruined my holidays from the very start

[Juan Velez @jcva]

@British_Airways Yes, I've been waiting for a response via DM

[Juan Velez @jcva]

@British_Airways the level of disregard you have for your customers is something I had never experienced in my life @traveloneworld

[Juan Velez @jcva]

@British_Airways The information in that website is not clear.. I would like to confirm that the bag has been found and that it can be sent here on a earlier flight, like tomorrow, because I am leaving DBV on 16/6

[Juan Velez @jcva]

@British_Airways is this what you do? Lose my luggage and then keep me waiting half a day and no answer?

[Juan Velez @jcva]

@British_Airways Where is my bag

[Juan Velez @jcva]

@British_Airways @sofinori Where is my bag

[Juan Velez @jcva]

@British_Airways @PhoenixLover71 Where is my bag

[Juan Velez @jcva]

@British_Airways @Yiddogray Where is my bag

[Juan Velez @jcva]

@British_Airways how is this possible!!! How are you a premium airline services provider! I have called, I've emailed, DMd here and still not a single response!!! I need to my bags!!! I need to be contacted ASAP! I want an update!!!

[Juan Velez @jcva]

@British_Airways can you please let me know what is happening with lost luggage? I was on a flight from LHR to DBV and so not have any update on my bag. Surely, you are able to at least give me an update

[Juan Velez @jcva]

@British_Airways I thought holding #Emerald status would be worth something, but arriving to the start of my holidays with no luggage, and no information about it is really unacceptable! @traveloneworld

[Juan Velez @jcva]

@British_Airways where is my luggage!? I am in DBV and I don't HAVE ANYTHING!! I keep calling and trying to contact your lost baggage service, and nothing!