Joydeep Dutta

IT Strategy Consultant, Advisor, Director, Board / Committee Member, Mentor, Investor, Retired former ED & Group IT Head in leading financial market institution

[Joydeep Dutta @jdutta]

@airindia
My complaint to nodal officer was responded by a standard insensitive response, which was no different from an automated mail, except that it was not instant, took a few days for the automation to work !!!
Forwarded to appellate authority, for noting if nothing else.

[Joydeep Dutta @jdutta]

@airindia Seat booking done to ensure 3 seats of family are together strangely changed by airline without intimation. There were 3 different PNRs and therefore the early seat blocking on 2nd Feb. Reason given that middle seat was free then is chargeable now. Airline can change !

[Joydeep Dutta @jdutta]

@airindia Two working days in between has elapsed. Such a trivial issue still not resolved even after ticket was raised on Monday evening !!!

[Joydeep Dutta @jdutta]

@airindia Still waiting for resolution

[Joydeep Dutta @jdutta]

@airindia @airindia When will my issue be resolved?

[Joydeep Dutta @jdutta]

@airindia Had booked 19th row seats A/B/C

[Joydeep Dutta @jdutta]

@airindia Ticket raised - also the booking PDF attached.
Case ID 38099195. The details are there.
For Flight AI 2662 on 31/3/26.
Srinagar to Mumbai.
Please call if required.

[Joydeep Dutta @jdutta]

@epfobandra - EPFO while having various electronic channels like X and email do not bother to acknowledge this post (reminder after 2 days) or my email (~80 days). The phone numbers don’t work, so only way to interact will be to physically visit their office ? @LabourMinistry

[Joydeep Dutta @jdutta]

@epfobandra I have sent email seeking intervention to [email protected] on 25th Nov on a matter being pursued with an ex employer for nearly 2 years.
There is no response after 75 days. Your contact phone number as listed is also never reachable. Can you help please ?

[Joydeep Dutta @jdutta]

Email had been sent to you with all details on 11th December together, yet one compensation was processed, no idea what happened to the other two.

[Joydeep Dutta @jdutta]

@IndiGo6E Three tickets were purchased separately for the same sector and flight number, and due to cancellation at your end was given the refund after multiple follow-ups with agent. The compensation amount decided by you was processed for 1 ticket, no email yet for the other 2.

[Joydeep Dutta @jdutta]

@makemytripcare Unable to speak to anyone or raise request for a cancelled flight on 5th December. IVR has no option to refer to past flight. Wrongly shows as refund request not payable. Two other refunds were processed. Who to contact ? Please share email or have incoming call.

[Joydeep Dutta @jdutta]

Luggage Nightmare + Collapse

Bags dumped randomly.
1 conveyor belt for all cancelled flights.
2–3 hrs to find luggage.
No communication. No accountability.
Reputation collapsed in 5 days.

Urgent aviation reform is needed.
#IndiGoMeltdown #AviationCrisis #ConsumerRights

[Joydeep Dutta @jdutta]

🚨 INDIA’S WORST AVIATION CRISIS 🚨
Over 1,000 flights cancelled in 5 days.
Passengers stranded nationwide.
No communication. No leadership.
A once‑trusted airline collapsed into chaos.
@IndiGo6E @DGCAIndia @Mumbai @CSMIA_Official
#IndiGoMeltdown #AviationCrisis

[Joydeep Dutta @jdutta]

No Plan B + Fare Explosion

Refund only. No rescheduling. No alternate flights.
No accommodation.
Meanwhile, fares exploded 4–5×.
Metro routes touched ₹50k–₹1 lakh.
👉 Why no emergency fare cap?
#AviationReform #DGCA #ShameOnIndigo

[Joydeep Dutta @jdutta]

@Niva_Bupa Almost 24 hours and not even acknowledgment has come. It seems the X handle is not attended. You should close the handle if you are not monitoring the messages.

[Joydeep Dutta @jdutta]

@Niva_Bupa Struggling to get routine claim to be processed. Since last two and half months. Asking for additional documents also provided, home visit done by claims person for residential check followed by clinic/hospital visit. Have never experienced such poor service before !