Jeff Fettes

Founder and COO of 24-7 Intouch. Investor in a whole buncha stuff 🤖

[Jeff Fettes @jefffettes]

Exactly how and why do #AI #algorithms make their decisions? Here's how understanding they why of #AI helps avoid bias & instills trust in its decision making - https://t.co/JgdRR3GyvR via @wearelaivly #explainableAI

[Jeff Fettes @jefffettes]

Partnering with a #ContactCenter requires commitment & trust which is why #transparency & frequent communication is beyond critical. More from @247Intouch - https://t.co/g113SVrKXU

[Jeff Fettes @jefffettes]

To say this is exciting news would be a massive understatement! Both @247intouch & @KnoahSolutions are leaders in the #customercare industry, focused on pairing the #customerexperience with best-in-class technology! More here: https://t.co/miJ2ZdhrIA

[Jeff Fettes @jefffettes]

Points and #perks are great, but to really show appreciation for a brand's most loyal customers, providing a #VIP #CustomerService experience is essential - https://t.co/tKe8EmqKGm via @247intouch #loyalty

[Jeff Fettes @jefffettes]

The market for professional #servicerobots is growing rapidly making 2020 a very exciting time for the retail, hospitality, health care, and logistics industries.

[Laivly @wearelaivly]

When you saw your first #StarWars film did you dream about one day having a #robot (#droid or otherwise) that will help you with your important work? Well, those dreams are now becoming reality - https://t.co/6CINW3notz #LaivlyBlog #AI

[Harvard Business Review @HarvardBiz]

78% of Latinas do not feel welcome and included, do not feel invited to share their ideas, or do not feel confident their ideas are heard and valued at work — and 46% of black women feel their ideas are not heard or recognized. https://t.co/AZN3a4NpvF

[Jeff Fettes @jefffettes]

For customers seeking a quick & informative interaction, while gaining answers in real time, #chat is increasingly the channel of choice. https://t.co/KlA8luHVHd via @247intouch #CX #CustomerService

[Jeff Fettes @jefffettes]

#Automation is shaping the future of #data collection and analysis. @wearelaivly explains - https://t.co/0a5Xp27Jim

[Jeff Fettes @jefffettes]

Very pleased to officially announce that the @247Intouch family is continuing to grow - this time into #Europe! Hello #Athens, #Greece! More here: https://t.co/ug57HfSNGR #BPO

[IntouchCX @intouch__CX]

Nothing brings our 24-7 Intouch and @wearelaivly teams together like their shared love of tacky #holiday apparel. Well, almost nothing... ❄️🎄#247IntouchWPG

[Jeff Fettes @jefffettes]

With just 25% of the Canadian #tech sector consisting of female employees, many companies need step up their game when it comes to #diversity and #inclusion - https://t.co/wO0iwwEmyd via @wearelaivly

[Jeff Fettes @jefffettes]

A graph or a chart alone can’t illustrate the types of interactions #customerservice agents are solving. Here's how to gain buy-in from your executive team through #data https://t.co/p6JpbXugPK via @247intouch

[Jeff Fettes @jefffettes]

#2020 will set the tone for the next decade of #tech innovations, specifically in the areas of #ArtificialIntelligence & and #MachineLearning. Here's some of the #techtrends to look forward to for next year - https://t.co/g1pwSIPyvu via @wearelaivly

[Jeff Fettes @jefffettes]

@_JayHarmon @_JayHarmon Thanks for the feedback. Based on your comment, there may be some options you’re unaware of that could be helpful. DM me and I’ll connect you with someone to assist.

[Jeff Fettes @jefffettes]

#SaaS is experiencing a continuous evolution, of which #AI & #MachineLearning play a significant role. Here's why this matters https://t.co/UovlpLJIzl

[Jeff Fettes @jefffettes]

The ripple effect of #EmployeeEngagement engagement goes further than #retention retention. Engaged employees are also more likely to participate in #referralprograms, which helps recruiting teams deliver high quality candidates - https://t.co/ztEwORClHr via @247intouch

[Laivly @wearelaivly]

#BusinessIntelligence on its own is an important asset, but by leveraging #machinelearning as well, the #tech solutions and strategies used to analyze, interpret, and utilize #data will be significantly improved 🤖 More on the #LaivlyBlog - https://t.co/ESAmIqNSM2

[Jeff Fettes @jefffettes]

When engaged employees stay with a company for longer periods of time, they feel a greater connection to the company and its people, making them strong advocates to refer others to apply - https://t.co/EFBKU6JPsO via @247intouch #EmployeeEngagement #retention

[Laivly @wearelaivly]

Can Attendance really be fun & games? It sure can, thanks to #Superpunch - https://t.co/oVnsn6PZL0

[IntouchCX @intouch__CX]

We're pleased to share some exciting news from our friends and partners at @mapleleaf! They're officially the first major #foodcompany in the world to become #carbonneutral! More about the biggest and boldest step in their #sustainability journey here - https://t.co/8G0wH3zDdV