Exactly how and why do #AI#algorithms make their decisions? Here's how understanding they why of #AI helps avoid bias & instills trust in its decision making - https://t.co/JgdRR3GyvR via @wearelaivly#explainableAI
Partnering with a #ContactCenter requires commitment & trust which is why #transparency & frequent communication is beyond critical. More from @247Intouch - https://t.co/g113SVrKXU
To say this is exciting news would be a massive understatement! Both @247intouch & @KnoahSolutions are leaders in the #customercare industry, focused on pairing the #customerexperience with best-in-class technology! More here: https://t.co/miJ2ZdhrIA
Points and #perks are great, but to really show appreciation for a brand's most loyal customers, providing a #VIP#CustomerService experience is essential - https://t.co/tKe8EmqKGm via @247intouch#loyalty
The market for professional #servicerobots is growing rapidly making 2020 a very exciting time for the retail, hospitality, health care, and logistics industries.
When you saw your first #StarWars film did you dream about one day having a #robot (#droid or otherwise) that will help you with your important work? Well, those dreams are now becoming reality - https://t.co/6CINW3notz #LaivlyBlog#AI
78% of Latinas do not feel welcome and included, do not feel invited to share their ideas, or do not feel confident their ideas are heard and valued at work — and 46% of black women feel their ideas are not heard or recognized. https://t.co/AZN3a4NpvF
For customers seeking a quick & informative interaction, while gaining answers in real time, #chat is increasingly the channel of choice. https://t.co/KlA8luHVHd via @247intouch#CX#CustomerService
Very pleased to officially announce that the @247Intouch family is continuing to grow - this time into #Europe! Hello #Athens, #Greece! More here: https://t.co/ug57HfSNGR #BPO
Nothing brings our 24-7 Intouch and @wearelaivly teams together like their shared love of tacky #holiday apparel. Well, almost nothing... ❄️🎄#247IntouchWPG
With just 25% of the Canadian #tech sector consisting of female employees, many companies need step up their game when it comes to #diversity and #inclusion - https://t.co/wO0iwwEmyd via @wearelaivly
A graph or a chart alone can’t illustrate the types of interactions #customerservice agents are solving. Here's how to gain buy-in from your executive team through #data https://t.co/p6JpbXugPK via @247intouch
@_JayHarmon @_JayHarmon Thanks for the feedback. Based on your comment, there may be some options you’re unaware of that could be helpful. DM me and I’ll connect you with someone to assist.
#SaaS is experiencing a continuous evolution, of which #AI & #MachineLearning play a significant role. Here's why this matters https://t.co/UovlpLJIzl
The ripple effect of #EmployeeEngagement engagement goes further than #retention retention. Engaged employees are also more likely to participate in #referralprograms, which helps recruiting teams deliver high quality candidates - https://t.co/ztEwORClHr via @247intouch
#BusinessIntelligence on its own is an important asset, but by leveraging #machinelearning as well, the #tech solutions and strategies used to analyze, interpret, and utilize #data will be significantly improved 🤖 More on the #LaivlyBlog - https://t.co/ESAmIqNSM2
When engaged employees stay with a company for longer periods of time, they feel a greater connection to the company and its people, making them strong advocates to refer others to apply - https://t.co/EFBKU6JPsO via @247intouch#EmployeeEngagement#retention
We're pleased to share some exciting news from our friends and partners at @mapleleaf! They're officially the first major #foodcompany in the world to become #carbonneutral! More about the biggest and boldest step in their #sustainability journey here - https://t.co/8G0wH3zDdV