Hazel

[Hazel @jemster07]

@TMFanSupport Check what? We’ve gotten nowhere. I’m literally just getting the runaround. Still no resolution at this point 😭

[Hazel @jemster07]

It’s been over a week of this all due to an expired verification link. I’ve done every troubleshooting step @TMFanSupport has asked me to do and my case is supposedly under review. But the issue is still unresolved!

Can anyone actually help? @saumil @withpersona @rickcsong

[x6Pnda @x6pnda]

Sometimes I wonder who's actually doing something at Ticketmaster.... Experience is getting worse by the day and it seems nobody had actual relevant IT experience

[Hazel @jemster07]

@TMFanSupport I’ve already tried doing that, as instructed in the DMs you guys asked me to open. I’ve completed all the troubleshooting steps, even shared my IP info. Is someone reviewing my DM??

[Hazel @jemster07]

@rickcsong @midnightswnic @TMFanSupport @Ticketmaster @saumil Hey, my Ticketmaster account was also restricted after not being able to complete @withpersona verification in time. @TMFanSupport sent me another link via DM but it was already expired when I opened it. @rickcsong can you please help? I just want my account restored.

[Hazel @jemster07]

@smalIreputation @amazingkai_13 I’m dealing with the same issue 😭 has anyone successfully gotten the restriction removed and keep their original account?

[Hazel @jemster07]

@TMFanSupport @withpersona just following up! Chat wasn’t able to help and phone support told me that I’d have to create a new account. Can someone please review my case? I never got to finish the persona verification because the link timed out. This doesn’t seem right.

[Hazel @jemster07]

Hi @TMFanSupport @withpersona @rickcsong

My Ticketmaster account is restricted because my Persona verification link expired before I could complete it. I’ve had this account for years with no issues until now. Could someone please review my account or send me a new link? 🙏🏼

[Hazel @jemster07]

@RachelPurcell54 @lunchboxdays13 @Ticketmaster I’m in a similar situation now. What did you do to get the restrictions lifted?