Jenn Cochlin

[Jenn Cochlin @jenncochlin]

@PerfectBar is giving one lucky winner a 1 YEAR'S SUPPLY of Perfect Snacks + a Mini Fridge! #giveaway #perfectbar https://t.co/b5MvIv38Eq

[Jenn Cochlin @jenncochlin]

@Ralpharama @Icelandair They are making people rebook during the most expensive times / peak season and forcing you to pay the difference in charges - which for us would have been upwards of $1200 MORE than what we paid for our original flights.

[Jenn Cochlin @jenncochlin]

@Icelandair I understand your company is dealing with a lot right now but the way your treating your customers is terrible. We are in a world pandemic. You'd rather try and charge twice as much to rebook and lose our business than help us rebook, free of charge, and keep our business.

[Jenn Cochlin @jenncochlin]

@Icelandair For the record, we arestuck in Chicago. We flew to Chicago before being made aware of the European ban and having to stay in Chicago. Had we not stayed and cancelled our Iceland Air flight, we would be stranded in Europe with a baby at home.

[Jenn Cochlin @jenncochlin]

@Icelandair There is no excuse as to why we shouldn't have received or be receiving a refund / chance to rebook our trip to Europe - FREE OF ALL FEES OR FLIGHT DIFFERENCE CHARGES.

[Jenn Cochlin @jenncochlin]

@Icelandair As previously mentioned, your customer service is absolutely unexceptable. YOU ARE A HIGH RISK AREA because you're a part of Europe - whether you're directly affected in the exact location of Iceland or not.

[Jenn Cochlin @jenncochlin]

@Icelandair Not even 1hr after we got off the phone with one of your *terrible* "customer service" reps, the United States declared a travel ban to ALL of Europe. We could have been mid flight and stranded.

[Jenn Cochlin @jenncochlin]

@Icelandair UPDATE: we were told we couldn't be offered a refund or rebook because "we weren't going to a country of high risk". We knew the ban was coming.

[Jenn Cochlin @jenncochlin]

@Icelandair With everything going on right now, you should be working with your customers to find a solution to a problem that's completely out of our hands. Your policies need to be revisited. All around TERRIBLE customer service.

[Jenn Cochlin @jenncochlin]

@Icelandair If we were to leave now, we run the risk of being trapped in Europe with a baby at home and that's unexceptable. Your rep on the phone has also stated that there is not one single manager or supervisor in office.

[Jenn Cochlin @jenncochlin]

@Icelandair Your customer service is absolutely unexceptable. We have a flight planned to Europe in 2 hours and the US is about to declare a level 3 travel alert for all of Europe and you won't let us rebook for a later date.

[Jenn Cochlin @jenncochlin]

Thanks for the deal, @Target!! ??

[Jenn Cochlin @jenncochlin]

Check out these 75 Awesome Fonts! https://t.co/tisMVZ6XEJ via @TheHungryJPEG

[Jenn Cochlin @jenncochlin]

Exactly how I feel after eating one too many plates of cheesy potatoes and #Cadburyeggs .... #EasterSunday feeling

[Jenn Cochlin @jenncochlin]

#Peace #Love #Brussels #ArtistsForBelgium

[Aja Frost @ajavuu]

16 Thought-Provoking Quotes on Customer Happiness and Success https://t.co/ts2vgIzBwu @emmajs24

[Jenn Cochlin @jenncochlin]

#FridayFeeling

[Jenn Cochlin @jenncochlin]

I only wish I had been exposed to coding sooner! >> https://t.co/FSS4yly9sX

[infragistics @infragistics]

8 Ways to Become a Better Coder https://t.co/eODAC916Ih

[Jenn Cochlin @jenncochlin]

#ThursdayThoughts

[Jenn Cochlin @jenncochlin]

Happy #StPatricksDay !!