Jen

[Jen @JennySully]

Pretty shocked by the service received by you, @SHEIN_Official 😢 Charged a huge handling fee for a parcel that arrived in poor condition and dispatched separately, and now your email staff are ignoring my emails?!

[Jen @JennySully]

@LoveWilko Hello! I bought some cat milk for our kitten yesterday, I was just about to give some to her when I noticed it went out of date in August?! Thank goodness I spotted it as this could have made her quite unwell!

[Jen @JennySully]

@Matalan Hello! My order came today (44312263), the cat bowl cake with a big crack in it 😔 I’m happy to return it, but is it possible to have another sent? I won’t be going into store anytime soon and I’m worried they mightn’t have them in store.

[Jen @JennySully]

Gutted @realDonaldTrump 😂

[Donald J. Trump @realDonaldTrump]

I WON THIS ELECTION, BY A LOT!

[Jen @JennySully]

@StarbucksUK When will PSL be out? It’s usually out by now!

[Jen @JennySully]

@isawitfirst_CS Please can someone reply to my message.

[Jen @JennySully]

@OfficialPLT_CS Hi, I tried to make a payment via Klarna, I authorised the payment through my bank however it seems to have timed out, so I was charged (for the first payment), but the order failed. I have now paid via PayPal. Please can I have a refund for the failed order?

[Jen @JennySully]

@hm_custserv Hello! I made a return via Hermes on 1/6, I’ve yet to receive a refund however after tracking the parcel, it seems to be with you.

[Jen @JennySully]

@easyJet Hi! Until what date are your flights grounded? We’re due to fly to Rome on 15/5 but haven’t had an email to confirm the flight has been cancelled, therefore not being given the option for a voucher.

[Jen @JennySully]

@legend2k7 @TheRangeUK That’s a shame! I really enjoy shopping in store and this is the first time shopping online with them 😔

[Jen @JennySully]

@TheRangeUK Hello, I placed an order 10 days ago, the money has been taken from my account but the order hasn’t been dispatched yet. I tried calling but the line is always busy!

[Jen @JennySully]

@ALDO_Help Don’t worry, all sorted now 😊

[Jen @JennySully]

@ALDO_Help Hello, I’ve tried a few times to request a return email, but I’m not receiving anything 😔 Can you do anything to help? My order number is 352850887.

[Jen @JennySully]

@ASOS_HeretoHelp Hey, I sent a DM about 11 hours ago but haven’t received a reply. Could someone please get back to me? 🙏🏻

[Jen @JennySully]

@AskKlarna Hello, I used to get email reminders and notifications when a payment was due, but for some reason this has stopped 😔 I’m crap at checking the app so it meant I was late for paying for an order. Is this a known issue?

[Jen @JennySully]

@Hermesparcels Hi, I need to speak with a human on the phone. How do I go about that?

[Jen @JennySully]

@AskKlarna Hello! Do you plan on updating your app anytime soon? It’s so glitchy 😔 Often have to have log in emails sent to me, and can’t make more than one payment at a time.

[Jen @JennySully]

@WeAreTotum Hello, I ordered a new card on 23/12 but it still hasn’t arrived. I read there would be a delay but I’m not sure if it’s normal to have waited this long... Would you say it’s been lost in the post?

[Jen @JennySully]

@boohoo_cshelp @boohoo Why do you change the prices of things? Pretty sly.