@TheBHF booked a collection for our sofa never met such rude people. Refused sofa bc no fire label even though it was there in front of them. Obvs couldn't be bothered. Had a discussion that I couldn't understand said no fire label and left.
@scssofas Any chance I can speak to someone today re our sofa delivery? Phone is never answered, callback doesn't work, no live chat, and I can't keep travelling to store ๐ก
@Hoover_UK can someone send me details of official complaints procedure? Tried the cust service line but getting nowhere ๐ก been left with broken washer for 4 weeks, had it repaired and it's broken again today. Can't afford another 4 weeks at launderette. It's only 6 months old!
@patienceisavi12@MarianaCTrench1@PostOffice Quick update - my dad received a letter from the dvla today to return the ยฃ17 postal order (that cost him ยฃ21) because there is no fee for the over 70s. He's going to try and cash it at post office in the morning but it's made out to DVLA so not sure how he's going to get on ๐
@PostOffice is the driving renewal service available to pensioners? My 77 yr old dad had been told by the dvla to go to PO but they say they can't do it. They've made him pay ยฃ10 for passport photos then sent him on his way ๐คฌ
@patienceisavi12@MarianaCTrench1@PostOffice Well today he's been to take his completed d1 & photos to the PO to get a stamp today and they've told him because he's changing his photo it's ยฃ17 so they charged him over ยฃ20 for a postal order! ๐
@MarianaCTrench1@PostOffice Yeah we checked online which POs supposedly offered the service he went to 2 of them and they turned him away didn't even show him how to use the passport booth he had to ask another customer for help ๐ don't think he's used on since 1960s and they've changed a bit ๐
@virginmedia And we've got a 360 tv box we can't use because literally no body understands that the power cable you sent is the wrong one! So far we have been sent a remote that we didn't ask for and offered an engineer ๐
@virginmedia the customer service is awful. There's no quick way for customers to get in touch and deals are not honoured. We're missing 3 pods and have a tv box without a power lead but 2 remotes!
@virginmedia cont from from 1st post. The wrong power lead had been sent with the tv box so can't use it. Got in touch again and eventually they said they send a replacement. Arrived today but they have sent us a remote and not power cable ๐ you couldn't make this shit up
@virginmedia decided to upgrade our broadband package the deal we were offered is in the pic. However when new stuff arrived there no pods. Got in touch to be told the pods weren't part of the deal ๐ค offered us 1 as a good will gesture. Continued in comments
@DandG_Global been without washer for 2 wks now & been told this morning that there is at least another 10 day wait for the parts! ๐ก We may as well have put the insurance money in a piggy bank & buy a new one! Plus now got to find money & time for launderette. Unacceptable!