Jericho Consulting

Working with leading brands to co-create world-class customer experiences. Other tweets from our Chief Experience Officer:
@CustExpMan

[Jericho Consulting @JerichoConsult]

It's going to be a busy few months / years, so it's good to take a break when you can. Three big projects coming up, so breathe deep before the mayhem commences... @ Cap Deformentor https://t.co/uHiBI1aHCg

[Jericho Consulting @JerichoConsult]

Just posted a photo @ Lancaster, Lancashire https://t.co/3tyTTjn9ag

[Jericho Consulting @JerichoConsult]

@JessFWilliams Billions of dollars of reparative investment in positive discrimination & systemic change programmes are needed, but can't ever see that happening under a Trump government, or any other government. Not whilst the US's manufacturing sector is propped up by prison slave labour...

[Jericho Consulting @JerichoConsult]

@adrianswinscoe @AMPLEXOR ✌️

[Jeannie Walters @jeanniecw]

Tools like #MachineLearning and #AI are letting companies do amazing things -- but to make the most of them, we need to bridge the gap between our #technology and #CX leadership. Read Chapter 4 of the new guide from @getfeedback and yours truly for more: https://t.co/T0gWMeg4rY

[Jericho Consulting @JerichoConsult]

@jeanniecw @getfeedback We build machine learning (unsupervised clustering) directly into our CX approach. We get the business functions involved to make CX a truly cross functional business discipline...

[Jericho Consulting @JerichoConsult]

@adrianswinscoe @PeopleHum I've five a very similar video in my principles series. Watch this space next week

[Adrian Swinscoe @adrianswinscoe]

NEW: Customer service, support and experience in the time of coronavirus https://t.co/6xJmBghn8J Thanks: @jerichoconsult and @martinhw

[Ian Williams @CustExpMan]

THE #CORONAVIRUSCANTSTOPUS CX COLLABORATION CHALLENGE #6 – Drums, Guitar, Bass, BVs, 2nd… https://t.co/T0MJsawfEs

[Ian Williams @CustExpMan]

THE #CORONAVIRUSCANTSTOPUS COLLABORATION CHALLENGE #5 - Drums, 2 Guitars, Bass, Lead & Backing Vocals @ Worldwide https://t.co/WOtG3W5MwM

[Jericho Consulting @JerichoConsult]

Fight!!!!!

[Ian Williams @CustExpMan]

#CX Club – Round 6 – Leadership introduction – time for a fight in the car park… https://t.co/uuZGpKGX4a

[Dr. Omnia Negm @Negm1979]

@CustExpMan @British_Airways @Skyscanner @Netflights Very bad Experience While you are segmented as Valued customer what about new customer. I will think again before using #britishairways

[Ian Williams @CustExpMan]

Hideous #customerexperience with @British_Airways Made a genuine mistake on booking a flight, tried to cancel within 24hrs cooling off period and they are flat out refusing despite me being very '£££' good customer. #Nightmare story in thread below. #BA #britishairways 1/6

[Olaf Falafel @OFalafel]

If you listen carefully you can hear the exact moment that the penny drops

[Jericho Consulting @JerichoConsult]

@Negm1979 Cool

[Jericho Consulting @JerichoConsult]

@balconyshirts @Shelter Where is the link where I can buy?

[Ian Williams @CustExpMan]

If Customer Experience isn't about transformation, then it really isn't about anything at all

https://t.co/s2VJyBLbkW

#cem #cx #CustomerExperience #CustomerExperienceManagement #CET #CustomerExperienceTransformation #Transformation

[Jericho Consulting @JerichoConsult]

If Customer Experience isn't about transformation, then it really isn't about anything at all

https://t.co/eFNd5Ja3s9

#cem #cx #CustomerExperience #CustomerExperienceManagement #CET #CustomerExperienceTransformation #Transformation

[Ian Williams @CustExpMan]

Customer Journey Mapping - the map is not the point....

https://t.co/QSdSv4MBPS

#cem #cx #CustomerExperience #CustomerExperienceManagement #CustomerJourneyMapping #JourneyMapping #MomentsOfTruth #PainPoints #WOWOpportunities #CommercialOpportunities

[Jericho Consulting @JerichoConsult]

Customer Journey Mapping - the map is not the point....

https://t.co/qxbeNtfb4T

#cem #cx #CustomerExperience #CustomerExperienceManagement #CustomerJourneyMapping #JourneyMapping #MomentsOfTruth #PainPoints #WOWOpportunities #CommercialOpportunities