Jessica Freasier

Professional dabbler as well as ad hoc problem solver.

[Jessica Freasier @jess010]

@AnthropicAI Fix. It.

[Jessica Freasier @jess010]

After trying all other available channels, I am posting here about my ongoing support experience with Anthropic. On July 23rd, I had a login issue while attempting to re-authenticate to continue using the Claude CLI tool, at which point I was redirected to the browser and

[Jessica Freasier @jess010]

After trying all other available channels, I am posting here about my ongoing support experience with Anthropic. On July 23rd, I had a login issue while attempting to re-authenticate to continue using the Claude CLI tool, at which point I was redirected to the browser and

[Jessica Freasier @jess010]

@AnthropicAI fix. it.

[Jessica Freasier @jess010]

After trying all other available channels, I am posting here about my ongoing support experience with Anthropic. On July 23rd, I had a login issue while attempting to re-authenticate to continue using the Claude CLI tool, at which point I was redirected to the browser and

[Jessica Freasier @jess010]

"We're transitioning" message and conv ID. Today is Aug 6. It has been 14 days since I was last able to log into my account. I have no evidence that any of the supposed human escalations (stated on July 23rd, July 26th, Aug 3rd, and Aug 4th) have actually reached a human.

[Jessica Freasier @jess010]

so I followed up with both [email protected] and [email protected] on Aug 4, with the history. It asked me if I wanted to connect to a human, to which I said "yes". I got a third

[Jessica Freasier @jess010]

of back-and-forth, more of the same. When it ran out of options for gaslighting me, it had me reach out to [email protected], which was to result in a human locating my account and a refund. I reached out and got another "We're transitioning" message. No response within 24hrs

[Jessica Freasier @jess010]

Anthropic. For the subscription that the support bot had explicitly noted was canceled. For an account I was unable to log into for 11 days. I started a new thread via [email protected] to dispute the charge and follow up on the login issue. Another 22 messages

[Jessica Freasier @jess010]

escalated to a human due to the "complexity of the issue" and the "length of time" it had been open. I emailed a follow-up for a status update on July 27, 28, and 29, but got no response. On Aug 3rd, I had heard nothing about my issue, but I saw a new charge from

[Jessica Freasier @jess010]

just more of the bot-generated guff ("I understand your frustration..."). On July 25th, given the lack of support, I requested that the email bot cancel my subscription, and it confirmed it had done so. On July 26th, I was advised that my case was (once again) being

[Jessica Freasier @jess010]

2) I had to fill out a form for accounts flagged for suspension (despite being clear that it wasn't an account suspension, since I was still logged in on my phone), but I did it anyway, 3) No kind of diagnosis, status, timeframe, or support expectations,

[Jessica Freasier @jess010]

At that point, I reached out via email (with the conv ID), hoping at least to get a status. Instead, what ensued was a series of 59 messages where I was advised: 1) My expectations of a technical/admin login issue resolution in 24-48 hrs was unreasonable,

[Jessica Freasier @jess010]

was asked to create an account, while using the email used by my Anthropic account that has been open for 3+ years and has a paid subscription. I engaged with the tech support chatbot on this issue, and after some troubleshooting attempts, was advised in this chat,

[Jessica Freasier @jess010]

"We're transitioning your question to one of our human support agents for further assistance. You don't need to keep this window open - we'll email you when an agent has responded." I did not hear back by the next day (July 24th), so I followed up on the chat. No response.

[Jessica Freasier @jess010]

@cherie_williams really enjoyed chatting with you at PyLadies booth

[Jessica Freasier @jess010]

Shout out to Brian, Melissa and Scott from
@adafruit
for some great tips on circuit python #pycon2019

[Jessica Freasier @jess010]

@OssAnna16 @PyLadiesLondon These look fantastic!

[Ólafur Waage @olafurw]

Doing an experiment. I have opened my DM.

If you are learning to program and you have a snippet of code you want to get code reviewed? Then message me. No put-downs, no harsh criticism. We are here to learn.

I can do most modern languages.

(plx don't just link your github)

<3

[Jessica Freasier @jess010]

@bshaurette @kcunning I saw this and thought of you guys, passing this on in case you have any young coders initiatives in flight that may be game https://t.co/s56Eg5CkBC

[Jessica Freasier @jess010]

@Various_Jams Harry Potter and The Culture Map