Heather Leisman

[Heather Leisman @JetsetHeather]

@nhdoti93 Accident? Any estimate on when it will be cleared?

[Heather Leisman @JetsetHeather]

I haven’t been on Twitter for years, but want to shout far and wide about @Delta #jfk employees Carl Gilbert and Stacey Ramnath. At a time when #excellentservice is rare in hospitality, these two take it to the next level. Time to trade in my #executiveplatinum status?

[Heather Leisman @JetsetHeather]

@Delta I haven’t been on Twitter for years, but want to shout far and wide about #delta #jfk employees Carl Gilbert and Stacey Ramnath. At a time when #excellentservice is rare in hospitality, these two take it to the next level. Time to trade in my #executiveplatinum status?

[Heather Leisman @JetsetHeather]

This is my biggest fear about booking a home rental on @bookingcom - seems like they have a few kinks to work out #thanksnothanks

[peter @peter64396441]

Really poor service @bookingcom . Left in cold when apartment in ski resort did not exist ..had to find own alternative place to stay. Zero evidence they had verified. No recognition of service failure. Focused on avoiding my costs not on their failings

[Heather Leisman @JetsetHeather]

Flew from BOS to LAX on @AmericanAir last night and we had to stop for fuel due to "weather"?!?!?! I guess the "weather" didn't impact @united and @JetBlue who flew nonstop just fine. #amateurhour #getyours#!&togetherAA

[Heather Leisman @JetsetHeather]

The future of digital marketing on TripAdvisor – 5 things you need to know about Sponsored Placements https://t.co/WbYPtPfaIm

[Heather Leisman @JetsetHeather]

@JeffZelaya that's easy...Burma, Thailand and Mendoza - all very different, but the people are so welcoming, genuine and warm in all three

[Heather Leisman @JetsetHeather]

Luxury travel adapts to needs, expectations of Gens X and Y http://t.co/mKGqzoaFg1 via @LuxuryDaily

[Heather Leisman @JetsetHeather]

#truth https://t.co/EoclQ02YM3

[Heather Leisman @JetsetHeather]

@MaudLa talking about how hotels can regain control of their distribution #killingit #hednaBCN

[Heather Leisman @JetsetHeather]

#voicesaveindia

[Heather Leisman @JetsetHeather]

Happy to be home! #bostonstrong Heather Leisman appointed VP, Industry Marketing at TripAdvisor http://t.co/NxjMAw6BpX via @hospitalitynet

[Heather Leisman @JetsetHeather]

Lovely lunch and catch up with @anigba on a rainy Wednesday #shoreditchhouse #nomnomnom

[Heather Leisman @JetsetHeather]

Surprised this has taken so long...CurrentC Is The Big Retailers’ Attempt To Kill Apple Pay And Credit Card Fees http://t.co/UkxOJfnzi5

[Josiah Mackenzie @JosiahMackenzie]

#RSSummit We talk about improving guest experience. Also about stiffer cancelation policies & more fees. Do those go together?

[Heather Leisman @JetsetHeather]

Minaz Abji: go back to the customer. Hotels will will if they can figure out how to create less hassle for the customer. #RSSummit

[Heather Leisman @JetsetHeather]

Tom Seddon: marketplaces create competition, but ultimately the customer will tell us what they value. #RSSummit

[Heather Leisman @JetsetHeather]

Ash Kapur: we need to understand the guest beyond room nights and guest spend - elevate the experience #createloyalty #RSSummit

[Heather Leisman @JetsetHeather]

Impressive panel of industry veterans to kick off the #RSSummit this morning! #sitbackandlearn

[Heather Leisman @JetsetHeather]

RT @tnooz: LastRoom’s pivot: 5 travel startup truths learned the hard way http://t.co/PIqJlX7MUM