I help brands grow by identifying priorities and acting on them efficiently.
I post about those learnings within business and marketing.
Views are my own.
I like to know if the objective I'm trying to reach is even possible.
I collected different checklists and questions into one FREE template.
If you want, use, modify and change it however you want.
https://t.co/UWteUWVzOj
Do you want to know for sure?
If you are making a decision that has a low cost of execution, then go to market as soon as possible.
This is the best way to clarify your thinking and make sure that what you want to launch will be properly received by the market.
There is no better way to be sure.
No amount of research will tell you as much as the customers.
Three strong signals that your marketing department is not fully aligned with the business.
These arenโt the only signs, but they are three important ones:
๐๐ฎ๐ฐ๐ธ ๐ผ๐ณ ๐๐ต๐ฎ๐ฟ๐ฒ๐ฑ ๐ด๐ผ๐ฎ๐น๐ ๐ฎ๐ป๐ฑ ๐ผ๐ฏ๐ท๐ฒ๐ฐ๐๐ถ๐๐ฒ๐ ๐ฏ๐ฒ๐๐๐ฒ๐ฒ๐ป ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐.
If marketing and the business donโt align on common objectives, they will go in different directions, marketing on one path, sales and business on another. Thatโs why shared goals are essential.
๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐ณ๐ผ๐ฐ๐๐๐ฒ๐ ๐บ๐ผ๐ฟ๐ฒ ๐ผ๐ป ๐ฐ๐ต๐ฎ๐ป๐ป๐ฒ๐น๐ ๐ฎ๐ป๐ฑ ๐ถ๐ฑ๐ฒ๐ฎ๐ ๐๐ต๐ฎ๐ป ๐ผ๐ป ๐๐ต๐ฒ ๐๐ป๐ฑ๐ฒ๐ฟ๐น๐๐ถ๐ป๐ด ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐ฝ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ.
It should always start with a business objective. From there, you develop the idea, and only then choose the channels. Reversing this order leads to disconnection.
๐ฌ๐ผ๐ ๐๐ฝ๐ฒ๐ป๐ฑ ๐บ๐ผ๐ฟ๐ฒ ๐๐ถ๐บ๐ฒ ๐๐ฎ๐น๐ธ๐ถ๐ป๐ด ๐ฎ๐ฏ๐ผ๐๐ ๐๐ ๐ฎ๐ป๐ฑ ๐ฐ๐ฟ๐ฒ๐ฎ๐๐ถ๐๐ถ๐๐ ๐๐ต๐ฎ๐ป ๐ฎ๐ฏ๐ผ๐๐ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ถ๐ป๐๐ถ๐ด๐ต๐๐ ๐ฎ๐ป๐ฑ ๐๐ผ๐น๐๐ถ๐ป๐ด ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐ฝ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ๐.
While tools and trends matter, the focus must remain on understanding the customer and solving real problems in line with business goals.
You want to do good, but unfortunately, what youโre doing is making it worse.
This is something I tried to solve for many companies for a long time myself, and unfortunately, many companies are guilty of it too.
The more stakeholders are involved in the messaging and communication of a brand or product, the more inputs youโll get.
๐๐ป๐ฑ ๐ผ๐ป๐ฒ ๐๐ต๐ถ๐ป๐ด ๐๐ต๐ฎ๐ ๐ธ๐ถ๐น๐น๐ ๐ฝ๐ผ๐๐ฒ๐ป๐๐ถ๐ฎ๐น ๐ฒ๐ณ๐ณ๐ฒ๐ฐ๐๐ถ๐๐ฒ๐ป๐ฒ๐๐ ๐ถ๐ ๐ถ๐ป๐ฐ๐น๐๐ฑ๐ถ๐ป๐ด ๐๐ผ๐ผ ๐บ๐ฎ๐ป๐ ๐บ๐ฒ๐๐๐ฎ๐ด๐ฒ๐ ๐ถ๐ป ๐ฎ๐ป ๐ฎ๐ฑ.
This dilutes how clear the message is for the customer, because customers donโt have time to process all the information in an ad.
Thatโs one problem.
๐ง๐ต๐ฒ ๐ผ๐๐ต๐ฒ๐ฟ ๐ถ๐: ๐๐ต๐ฒ๐ ๐ฑ๐ผ๐ปโ๐ ๐ฐ๐ฎ๐ฟ๐ฒ ๐ฒ๐ป๐ผ๐๐ด๐ต ๐๐ผ ๐๐ฟ๐.
Even if they had the time, they wouldnโt bother unless your message resonates with them and directly addresses their most important criteria when choosing the product.
This is why research is so crucial: you need to find out what the single most important message is about your product, and then make it bold and make it stand out.
You canโt say too much in your ad, or even on your packaging and product materials.
๐ฌ๐ผ๐ ๐ฐ๐ฎ๐ปโ๐ ๐ฏ๐ฒ ๐ฒ๐๐ฒ๐ฟ๐๐๐ต๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ ๐ฒ๐๐ฒ๐ฟ๐๐ผ๐ป๐ฒ.
You need to be strong and clear about what youโre trying to communicate.
And yes, sometimes itโs a bet, because you might not reach all customers with the most relevant message.
But thatโs the game weโre playing.
Only then can your messaging and communication be effective.
๐ฆ๐ผ ๐บ๐ฎ๐ธ๐ฒ ๐ฐ๐ต๐ผ๐ถ๐ฐ๐ฒ๐, ๐ฏ๐๐ ๐บ๐ฎ๐ธ๐ฒ ๐๐ต๐ฒ๐บ ๐ถ๐ป๐ณ๐ผ๐ฟ๐บ๐ฒ๐ฑ ๐ฐ๐ต๐ผ๐ถ๐ฐ๐ฒ๐, ๐ด๐๐ถ๐ฑ๐ฒ๐ฑ ๐ฏ๐ ๐ฝ๐ฟ๐ผ๐ฝ๐ฒ๐ฟ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐ ๐ฟ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต.
"Long-term results cannot be achieved by piling short-term results on short-term results." - Peter Drucker
This quote by the legendary Peter Drucker reminds me of a client I was working with at the beginning of this year.
We were reviewing their marketing plan for the year, and it lacked any long-term objectives.
What they were always doing was staying in reactive mode, looking at what the environment was doing, what the competitors were doing, and basically jumping from month to month to respond to all the emergencies that were happening at the moment.
This is not a solution for anything that can have a significant impact on the business.
So itโs crucial to understand that we need a strategy, where weโre heading and what weโre trying to achieve.
Of course, the tactics and the activities can change during the year or even during the month, but long-term, we have to move in a specific direction, and that makes all the difference.
Unfortunately, a lot of companies donโt see it this way.
Eventually, with this client, we came to a conclusion and prepared a strong direction for the company.
Already, just a few months later, they can see what a big difference it makes when it comes to making decisions.
You donโt have to go through the same process again and again or constantly rethink what to do next based only on current circumstances.
Instead, you can focus on your long-term objectives and adjust to whatโs happening in the market, but your direction remains clear.
And thatโs such a difference because if you donโt know where youโre heading, you will never get there.
There are plenty of things we donโt know that we donโt know. Proving that something works in a very narrow setting doesnโt mean it will work in other circumstances.
Simple way to describe what a brand is to non-marketing people?
Simply, your brand is a promise.
Whether itโs a business or personal brand, it represents a promise.
Your brand and how you build it reflect a promise to your customer or future customer.
This promise could be about excellent customer service, speed, product quality, or even something intangible โ like status, emotional connection, or overall satisfaction.
When you frame your brand this way, it becomes easier to consider what kind of brand equity you want to build.
How will this promise be developed in the minds of consumers? How will it evolve or be influenced by the choices you make for your brand?
For example, if your brand is built on a promise of quality, all of your activities should reinforce and enhance that perception.
If you produce a poorly made or cheap-looking ad, it will detract from your brand equity. Similarly, if your brand promise is speed but you fail to deliver on that, trust will erode.
Of course, it's easy to discuss these ideas about premium brands like Apple, Ferrari, or Rolex, where the promise is clear.
But what about commodities or less emotionally charged categories, like toilet paper or toothpicks?
In these cases, the promise may seem less significant, but it still exists.
Even in low-consideration categories, brand perception matters.
People trust certain brands because they believe in their quality, origin, or consistency.
Consider tomato sauce, for instance. When consumers choose a specific brand, they do so because they trust in the productโs taste, ingredients, or origin. The same applies to any product or category.
So, think carefully about your brand and category. Understand what promises are important to your customers โ and what promises your competitors make.
Define the promise you want to offer and consistently deliver on it.
This is how you build trust, strengthen relationships, and ensure your brand becomes a natural and top choice during the buying situation.
No time or budget for proper research?
Use LLMs for fast ideation and initial direction. Itโs not perfect, but itโs often better than nothing.
๐ฆ๐๐ฒ๐ฝ-๐ฏ๐-๐ฆ๐๐ฒ๐ฝ:
๐ญ. ๐๐ฒ๐ณ๐ถ๐ป๐ฒ ๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐ ๐ช๐ฎ๐ป๐ ๐๐ผ ๐๐ฒ๐ฎ๐ฟ๐ป
Start with a clear question (e.g. โWhat do people think about this idea?โ or โWhat are common frustrations in this space?โ).
๐ฎ. ๐๐ถ๐๐ ๐ฌ๐ผ๐๐ฟ ๐ง๐ฎ๐ฟ๐ด๐ฒ๐ ๐๐๐ฑ๐ถ๐ฒ๐ป๐ฐ๐ฒ
If you know your customer profile, write it out. If not, ask the LLM:
โ๐๐ข๐ด๐ฆ๐ฅ ๐ฐ๐ฏ ๐ต๐ฉ๐ช๐ด ๐ด๐ฆ๐ณ๐ท๐ช๐ค๐ฆ, ๐ธ๐ฉ๐ฐ ๐ช๐ด ๐ต๐ฉ๐ฆ ๐ฎ๐ฐ๐ด๐ต ๐ณ๐ฆ๐ญ๐ฆ๐ท๐ข๐ฏ๐ต ๐ต๐ข๐ณ๐จ๐ฆ๐ต ๐ข๐ถ๐ฅ๐ช๐ฆ๐ฏ๐ค๐ฆ?โ
๐ฏ. ๐ฆ๐ถ๐บ๐๐น๐ฎ๐๐ฒ ๐ฎ ๐๐ผ๐ฐ๐๐ ๐๐ฟ๐ผ๐๐ฝ
Prompt the LLM:
โ๐๐ค๐ต ๐ข๐ด ๐ง๐ช๐ท๐ฆ ๐ฑ๐ฐ๐ต๐ฆ๐ฏ๐ต๐ช๐ข๐ญ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ๐ด ๐ง๐ณ๐ฐ๐ฎ ๐ต๐ฉ๐ช๐ด ๐ข๐ถ๐ฅ๐ช๐ฆ๐ฏ๐ค๐ฆ. ๐โ๐ญ๐ญ ๐ข๐ด๐ฌ ๐ฒ๐ถ๐ฆ๐ด๐ต๐ช๐ฐ๐ฏ๐ด; ๐ข๐ฏ๐ด๐ธ๐ฆ๐ณ ๐ข๐ด ๐ฆ๐ข๐ค๐ฉ ๐ฑ๐ฆ๐ณ๐ด๐ฐ๐ฏ.โ
๐ฐ. ๐จ๐ป๐ฐ๐ผ๐๐ฒ๐ฟ ๐ฃ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ๐ ๐ฎ๐ป๐ฑ ๐ฃ๐ฎ๐ถ๐ป ๐ฃ๐ผ๐ถ๐ป๐๐
Ask what frustrates them, what challenges they face. Collect patterns โ this is where insight lives.
๐ฑ. ๐๐ฝ๐ฝ๐น๐ ๐๐ป๐๐ถ๐ด๐ต๐๐
Use the pain points to:
ย ย 1. Improve your product or service
ย ย 2. Tailor content or messaging
ย ย 3. Adjust your value proposition
๐ฒ. ๐๐ป๐ฎ๐น๐๐๐ฒ ๐ฎ๐ป๐ฑ ๐ฅ๐ฒ๐ณ๐น๐ฒ๐ฐ๐
Look for emotional triggers, recurring themes, and unexpected ideas.
๐ณ. ๐ฅ๐ฒ๐ฝ๐ฒ๐ฎ๐ ๐ฎ๐ ๐ก๐ฒ๐ฒ๐ฑ๐ฒ๐ฑ
Try different audiences, angles, or messaging. Ask for survey ideas based on what youโve learned.
LLMs are not a replacement for real research, but theyโre an excellent starting point for a company that has never asked its market for anything.
Always remember that these are not real humans; the LLM is trying to give you a generalised view based on what it knows.
๐๐ฒ๐ฐ๐ฎ๐๐๐ฒ ๐ถ๐ป ๐๐ต๐ฒ ๐ฒ๐ป๐ฑ, ๐ฟ๐ฒ๐บ๐ฒ๐บ๐ฏ๐ฒ๐ฟ ๐๐ต๐ฎ๐ ๐๐ฒ ๐ฎ๐ฟ๐ฒ ๐บ๐ผ๐ฟ๐ฒ ๐ฝ๐ฟ๐ฒ๐ฑ๐ถ๐ฐ๐๐ฎ๐ฏ๐น๐ฒ ๐๐ต๐ฎ๐ป ๐๐ฒ ๐๐ต๐ถ๐ป๐ธ.
A full, detailed guide comes tomorrow in the newsletter.
โLet me get this straight, you can buy a burrito on an interest-free instalment plan?โ
โThatโs right, and weโre not even based in the Chipotle store.โ
โSo, you finance this by packaging the burrito instalment loans into Burrito CDO A, which has part of Burrito CDO B and both get put into Burrito CDO C?โ
โYeah. The original loans are backed by burritos. Chicke. Pork. Carne Asada. Whatever. But Burrito CDO C is a synthetic Burrito CDO. A CDO of Burrito CDOs.โ
โOk, letโs say we have an underlying pool of $10,000 in burritos. How much money could be out there betting on instalment loans and your synthetic burrito CDOs?โ
โProbably $100,000,000.โ
โCโmon! How much bigger is the market for burrito instalment loans than actual edible real-life cheesy burritos?โ
โAt least 100x.โ
โThat is fucking crazy.โ
โNo, itโs awesome.โ