@AskLyft on Feb 27th I broke my leg and called one of your cars to go to the hospital. They didn't show, but the app said they were waiting, so, standing with a broken leg in the cold, I cancelled and called another car. Can I get a response from you?
@lucas_gonze @lyft@AskLyft I suspect the drivers have multiple apps going and will just pick the most lucrative at a given moment. Rather than cancel, they turn off the app which stops communication and means they aren't penalized. I'm sure @lyft and others know this but won't stop it.
So this is how @lyft / @AskLyft handles customer service: you start with a public conversation that anyone in the world can read. After putting your business in the street, as they say, they let you know via DM that there's nothing they can do.
@lucas_gonze @lyft@AskLyft @lucas_gonze It seems like the game is already over. @lyft is a billion dollar company with no customer service. They have driven the local competition out of business. I'm not going to use them again but I was never a customer in the first place.
I am still being charged a fee for this ride. There is no way to contact your customer service it seems. @lyft This is what was lost with car services - actual human beings you could call.
The problem calls for professional agonizing. So I hope you have time. No one who bills by the hour is a true enemy of nonsense
- An aphorism by Colin Dodds
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