JiscMail - national academic mailing list service

Providing mailing list communities for UK education & research and supporting users of the service, [email protected]

[Jisc @Jisc]

As of today, Wednesday 21 August, Jisc and all sub-brands will cease activity on X. We will continue to operate @jiscmi as a broadcast outlet for any outage issues and technical updates.

Read our full statement here: https://t.co/QVrfqvgJ1I

[JiscMail - national academic mailing list service @jiscmailhelp]

The JiscMail Service is now back to normal operation. Please accept our apologies for any inconvenience caused over the last couple of weeks. Full report at https://t.co/WIGOYdLDm4

[JiscMail - national academic mailing list service @jiscmailhelp]

@ed_mcdonagh Hi Ed. Could you forward the details (including the name of the list you're trying to post to) to [email protected], quoting "Ongoing JiscMail Issues" in the subject please?

[JiscMail - national academic mailing list service @jiscmailhelp]

Update: We're making progress... Emails are slowly coming through - Just waiting for queues to clear now... More info at https://t.co/WIGOYdL5ww

[JiscMail - national academic mailing list service @jiscmailhelp]

@JoBrodie @psci_com Thanks Jo. We believe that posts submitted via the web interface are working now - We just need a few more people to confirm it, before we announce it more widely.

[JiscMail - national academic mailing list service @jiscmailhelp]

Apologies for the lack of comms re the ongoing issues. More information here: https://t.co/WIGOYdL5ww

[JiscMail - national academic mailing list service @jiscmailhelp]

@RosieFean Hi Rosie. Yes, as soon as we think delivery to the owners list is reliable, we'll be sending out comms. Thanks for hanging in there!

[JiscMail - national academic mailing list service @jiscmailhelp]

Update: What a nightmare! Whilst some messages appear to be getting through, a large number of users are still receiving "rejected" notifications. We're continuing to work with the software vendors, and will provide more info as we get it.

[JiscMail - national academic mailing list service @jiscmailhelp]

Update: The software vendors have informed us that things are returning to normal, and that they will continue to monitor things over the weekend. We'll continue to monitor our mailboxes, and will provide updates where appropriate. Thank you for your continued understanding.

[JiscMail - national academic mailing list service @jiscmailhelp]

Update: Issue with email communication "timeouts" identified. More info at https://t.co/WIGOYdL5ww

[JiscMail - national academic mailing list service @jiscmailhelp]

Update: We've recently identified a secondary issue causing some mail servers to repeatedly retry sending posts to JM, in turn causing our servers to send numerous "Rejected duplicate post" reports. We are working to resolve the issue and apologise for any inconvenience caused.

[JiscMail - national academic mailing list service @jiscmailhelp]

@nicolelawox Hi Nicole. If your list has archives, please check to see if your message is listed. If not, and you haven't received any error messages (don't forget to check your junk folder!), please retry and/or email [email protected] for the team to look into it.

[JiscMail - national academic mailing list service @jiscmailhelp]

Update: We're very nearly back to normal service - Thank you for your understanding. Full report here: https://t.co/WIGOYdL5ww

[JiscMail - national academic mailing list service @jiscmailhelp]

@JoBrodie Hi Jo. We were able to differentiate those who'd been auto-unsubbed from those who'd done it manually, and only re-added the former. Please let us know if you spot any anomalies. (PS. Thanks for keeping your subs in the loop!)

[JiscMail - national academic mailing list service @jiscmailhelp]

@BRWMcMillan Hi Brian. Could you forward a copy of the report to [email protected] please? The team are busy working their way through the backlog of tickets but will investigate and get back to you ASAP. Thanks.

[JiscMail - national academic mailing list service @jiscmailhelp]

@MontanasBajas Hi Adriana. No, your previous subscriptions should have been reinstated now.

[JiscMail - national academic mailing list service @jiscmailhelp]

Update: The root cause of the deliverability issues has been identified and corrected, however a number of users may have found themselves unsubscribed from their selected lists. We're working hard to get this rectified, and more info will follow shortly.

[JiscMail - national academic mailing list service @jiscmailhelp]

Service Disruption: We are currently experiencing difficulties in delivering email messages to some recipients and are investigating as a priority. List archives are unaffected. More to follow.

[JiscMail - national academic mailing list service @jiscmailhelp]

Heads-up: JiscMail will be undergoing essential maintenance on Wednesday, 25 May 2022, between 10pm and 11pm BST. During this time, some functionality will be limited / unavailable. We apologise for any inconvenience caused.

[JiscMail - national academic mailing list service @jiscmailhelp]

The JiscMail service is now operating normally.

Please accept our apologies for any inconvenience caused during the outage.

Please contact [email protected] if you spot something that's still not quite right.