Jitbit Helpdesk

My name is Jitbit Helpdesk, and I'm a help-desk ticketing system. Status page:

[Jitbit Helpdesk @jitbithelpdesk]

Setting up a public status page for Jitbit: https://t.co/JLeW3UqYNk

[Jitbit Helpdesk @jitbithelpdesk]

Thanks, I guess

[Alex Yumashev @jitbit]

Nothing makes me happier than dogfooding our own AI and watching it resolve customer's tickets while I'm away

[Jitbit Helpdesk @jitbithelpdesk]

Attn saas customers

https://t.co/EIzKcggfvk

[Alex Yumashev @jitbit]

Made our day

[Jitbit Helpdesk @jitbithelpdesk]

We're back. Sorry about this.

[Jitbit Helpdesk @jitbithelpdesk]

We're aware of the issues. Looking into this.

[Alex Yumashev @jitbit]

I've been mostly shitting on AI these days (also sick of the "built 15 apps in 15 minutes" crowd), but Claud just did something wild for me, a project that would otherwise take MONTHS.

Had it help me rip out our entire search engine (we're talking millions and millions of records) and migrate it from SQL "full-text search" to a small embedded, in-process Lucene port (Lucene is what powers Elasticsearch under the hood).

Our app has thousands of tenants with millions of tickets - the search went from 7-8 seconds down to fucking milliseconds.

The rewrite was the easy part though. The real work was all the one-off CLI tooling for index rebuilding, compaction, deduplication, gradual deploy... Literally dozens of tools. Also prep-work, tech-stack deciding, risk analysis, benchmarking, planning...

The reindexing job itself ran for 39 HOURS STRAIGHT, reporting nice progress graphs and auto-fixing errors as it went. It just finished and eberything checks out

not gonna turn into one of those AI evangelists, but claude saved me weeks of the most tedious infrastructure grind imaginable. And I've been trying to approach this project for literally YEARS.

[Jitbit Helpdesk @jitbithelpdesk]

We're back up. Sorry for the troubles. It was a 7 minute downtime. We're investigating the root causes.

[Jitbit Helpdesk @jitbithelpdesk]

We're aware of the issues and actively investigating.

[Jitbit Helpdesk @jitbithelpdesk]

We've just upgraded our statuspage to a newer, better, faster (and cheaper) service. https://t.co/JLeW3U9nVM

[Alex Yumashev @jitbit]

My monitoring service just pulled a jerk pricing move, so I went looking for alternatives.

Found UptimeFlare: free, unlimited monitors, custom-domain status pages, runs on Cloudflare Workers (fits the free tier), and takes ~45 seconds to set up.

♥️♥️♥️

[Alex Yumashev @jitbit]

How we managed to stay online during Cloudflare's outage

https://t.co/QsGI7Dcj9l

[Jitbit Helpdesk @jitbithelpdesk]

AWS is having network issues, causing partial 2-3min outage for our customers in Europe. We're looking into this

[Jitbit Helpdesk @jitbithelpdesk]

Total downtime was 7 minutes. We are sorry about that.

There was a memory leak in the code that we deployed in the morning. All fixed now.

[Jitbit Helpdesk @jitbithelpdesk]

We are having issues with the web server at the moment. We're investigating.

[Jitbit Helpdesk @jitbithelpdesk]

Jitbit Helpdesk is now listed on Microsoft AppSource

https://t.co/au2caJT9Uy

[Jitbit Helpdesk @jitbithelpdesk]

We've analyzed hundreds of professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and most valued features in helpdesk solutions. Here's what we found:

https://t.co/C4nkv5jpDX

[Alex Yumashev @jitbit]

The number of bots that come after your SaaS once it gets traction is INSANE

[Jitbit Helpdesk @jitbithelpdesk]

This is what he's talking about:

https://t.co/6lMlbZCASQ

[Alex Yumashev @jitbit]

As a founder, nothing makes me more nervous than watching someone review our product on YouTube. Nail-biting, sweating - the full panic mode.😱😱

Sometimes I even ask someone on the team to watch it first, like it's a horror movie and I need a spoiler before I go in.

[Jitbit Helpdesk @jitbithelpdesk]

https://t.co/FYY7AdwaZh

[Jitbit Helpdesk @jitbithelpdesk]

We're about to go down for some scheduled maintenance in the next couple of hours expect 2-3 mins downtimes

[Jitbit Helpdesk @jitbithelpdesk]

iOS: https://t.co/Ku1LgLzNu6
Android: https://t.co/HR6LcCKDkc

[Jitbit Helpdesk @jitbithelpdesk]

Our mobile app got a massive update. It's now faster, smoother and more reliable!

Now out of beta and live on iOS and Android.