Jennifer Johnson

[Jennifer Johnson @jjohnson179]

@CaptainsPoets @trafalgarcastle You have an amazing and highly engaged team of dedicated educators there! It was such a pleasure!

[Jennifer Johnson @jjohnson179]

@CaptainsPoets

[Jennifer Johnson @jjohnson179]

In the director’s chair. lol. Caught by @janfrolic
I can’t tell you how fulfilling this past three days of filming our new @captainspoets video has been. One more to go. Savouring it. https://t.co/UxDMJGE2Ug

[Jennifer Johnson @jjohnson179]

#searcheveryschool

[Jennifer Johnson @jjohnson179]

Reminding kids they have everything it takes to navigate these difficult times. Let’s help them connect at Spring Break Camps for youth Grade 6-12. April 12-15th. BEING YOUR BEST SELF Registration Open ➡️ https://t.co/MafQvwwfzJ
#SELDay #inclusion #SocialEmotionalLearning

[Jennifer Johnson @jjohnson179]

Helping Kids Find Connection in a Disconnected World https://t.co/xflQzBjcxi

[Jennifer Johnson @jjohnson179]

Client service is moving up in Maslow's Hierarchy of Needs. Customer service isn't enough. Make the problem go away. MelissaLaFlair #TIPTO16

[Jennifer Johnson @jjohnson179]

Technology levels the playing field for small and mid size firms. It lowers overhead and gives them an advantage. @LynneVicars #TIPTO16

[Jennifer Johnson @jjohnson179]

"I've spent time so I should get paid" is the old paradigm. New paradigm is "How are you meeting client needs?"Melissa LaFlair #TIPTO16

[Jennifer Johnson @jjohnson179]

The new law firm value proposition is the million dollar question. Melissa LaFlair #TIPTO16

[Jennifer Johnson @jjohnson179]

Start with the WHY of change and then take it in simple bite size pieces to make it stick. Rob Landry #TIPTO16

[Jennifer Johnson @jjohnson179]

Lawyers at least have to have enough skill to understand what they are turning over (eg metadata) to other parties. @LynneVicars #TIPTO16

[Jennifer Johnson @jjohnson179]

Lawyers not having technical competency may not be a professional requirement but is required on a practical level. Melissa LaFlair #TIPTO16

[Jennifer Johnson @jjohnson179]

If it's not a core competency or if it doesn't differentiate you, look at whether you can do it elsewhere. Rob Landry #TIPTO16

[Jennifer Johnson @jjohnson179]

You have to rely on a process of continuous improvement today to bring value to clients. Rob Landry #TIPTO16

[Jennifer Johnson @jjohnson179]

You have to look at volume and expertise requirements to determine the cost befit of brining technology in house. Melissa LaFlair #TIPTO16

[Jennifer Johnson @jjohnson179]

Technology is now tablestakes. We expect lawyers are paying attention to things like cyber security. @LynneVicars #TIPTO16

[Jennifer Johnson @jjohnson179]

Right-sizing legal costs with benefits to tie costs to outcomes - and integrating that - is a huge change. Melissa LaFlair #TIPTO16

[Jennifer Johnson @jjohnson179]

Corporate clients are looking for per document pricing and predictably in cost. @LynneVicars #TIPTO16

[Jennifer Johnson @jjohnson179]

Technology enables us to get on top of the case sooner to make more strategic decisions early on. Daniel Nyman #TIPTO16