I loved my phone until it died. Even more tragic is the inefficiency of @SamsungSupport. It shouldn't be so complicated to reply to a customer. Letter to CEO sent, now moving on. Should I give @SamsungMobile another chance or try @Apple? Any suggestions?
My 2-year old phone died, $647 to repair. @SamsungMobileUS ignored my "contact us" email and @SamsungMobile gave me false information over the phone. I've been asking for a promo code to try Samsung again since my previous phone didn't last. 1 month of hassle, can you help?