Jignesh Mithapara

Social Worker

[Jignesh Mithapara @jmithapara]

@RailwaySeva @DRMBRCWR Thank you @DRMBRCWR, @RailwaySeva, and @IRCTCofficial for the prompt response. Your team called me multiple times to understand the issue properly and provided acknowledgement to resolve it at the earliest. I am truly impressed by Indian Railways’ proactive service.

[Jignesh Mithapara @jmithapara]

@IRCTCofficial My relatives often travel from Mumbai to Vadodara and arrive or depart at Vishvamitri Junction. For a long time we have noticed coach information on platform CIB boards is often incorrect. We have complained several times but no resolution. Pls resolve this issue.

[Jignesh Mithapara @jmithapara]

@RailwaySeva @DRMBRCWR I have shared all the information in the private chat. You can check the travel date and the CIB information at Vishvamitri Junction. From this, you will be able to understand the issue clearly.

[Jignesh Mithapara @jmithapara]

#IRCTC Tried to book Tatkal (BVC to BVI) for 4 passengers.
It booked in tatkal WL and it cancelled automatically.

Booking charge = ₹2313.60
Refund amount = ₹2061.44

Why deducted ₹252 even though it goes into TQWL bcas @IRCTCofficial blocked tatkal for common person like us?

[Jignesh Mithapara @jmithapara]

@Sankalp47965001 @Swiggy Today, I had similar issue. Customer should have some rights in this weird situation. @SwiggyCares does nothing and restaurant can enjoy everything. @Swiggy always wanted money and they don't care if few customer left swiggy.

[Jignesh Mithapara @jmithapara]

@prasad_san56345 @Swiggy @SwiggyCares @instamart_it @moppfoods Today, I had similar issue. Customer should have some rights in this weird situation. @SwiggyCares does nothing and restaurant can enjoy everything. @Swiggy always wanted money and they don't care if few customer left swiggy.

[Jignesh Mithapara @jmithapara]

@SwiggyCares

[Jignesh Mithapara @jmithapara]

@Swiggy #swiggy_does_not_cares @SwiggyCares Today, my order cancelled my order after 2 hours (time from placed my order) after calling and chatting with swiggy customercare multiple times. They refused to cancel and delivery partner didn't assigned.

[Jignesh Mithapara @jmithapara]

@SwiggyCares

[Jignesh Mithapara @jmithapara]

@SwiggyCares Do you think this should happen with any customer? What is customer rights in this case? I requested @SwiggyCares to cancel my order and give me refund after holding my order 45 mins to 1 hour because we are really hungry and children are crying, but care did nothing.@Swiggy

[Jignesh Mithapara @jmithapara]

@SwiggyCares 6. After lots of calls and chat (with heavy frustration) with customercare in these duration, finally customercare cancelled my order after 2 hours and I went outside to get food for my children. @Swiggy @SwiggyCares #Swiggy #swiggy_does_not_cares

[Jignesh Mithapara @jmithapara]

@SwiggyCares 5. After lots of calls and chat (with heavy frustration) with customercare in these duration, finally customercare cancelled my order after 2 hours and I went outside to get food for my children. @Swiggy @SwiggyCares #swiggy_does_not_cares #Swiggy

[Jignesh Mithapara @jmithapara]

@SwiggyCares 4. After that incident, I had to hold my order because neither customercare cancel my order nor I cannot cancel my order. @SwiggyCares @Swiggy #Swiggy #swiggy_does_not_cares

[Jignesh Mithapara @jmithapara]

@SwiggyCares 3. Contact number of restaurant is our of service even that number dial by swiggy customercare multiple time. @SwiggyCares #swiggy_does_not_cares #Swiggy @SwiggyCares

[Jignesh Mithapara @jmithapara]

@SwiggyCares Do you know how much frustration customer have at that time?

1. Restaurant is make order on hold in the preparing status for 2 hours.

2. In your terms, restaurant should assign delivery person. But you cannot. @Swiggy #swiggy_does_not_cares @SwiggyCares

[Jignesh Mithapara @jmithapara]

@SwiggyCares @Swiggy @SwiggyCares @SwiggyTech #swiggy_does_not_cares #swiggy my order id is #227370680037132

[Jignesh Mithapara @jmithapara]

@Swiggy I am still waiting for a satisfactory reply from @Swiggy @SwiggyCares. What is the rationale behind charging us a hidden 30-35% commission and requiring us to pay a platform fee? #uninstallswiggy #Swiggy #swiggyloot

[Jignesh Mithapara @jmithapara]

When I was at home, I was planning to order khichdi using @Swiggy. But the restaurant is near my house so I went there and pickup similar order from the restaurant. You can see price difference in the below snaps.

Restaurant owner told me @Swiggy is taking 35% charge from order.

[Jignesh Mithapara @jmithapara]

#IRCTC #IndianRailways Site down on Diwali pick season. Our tickets are already being taken care of by booking agents, and ordinary people are now prohibited from booking their own tickets. @IRCTCofficial @irctc @irctcwestzone

[Jignesh Mithapara @jmithapara]

@SwiggyCares @Swiggy @Swiggy we already knew your reply. But you don't mention anywhere, why they listed item with price hike 30-35% from their normal price. I discussed with them and found that you charged heavy comission from them. So they have to listed with those prices to reach on same price.