Joanne DSouza

BRAND comms. marketer, amateur bawarchi and bonafide nomad with a desi heart. Views expressed here are mine alone & not those of my employer.

[Joanne DSouza @joannead]

@StocksResearch Lol “watch carefully.” In what world does your argument hold up? Not to mention it’s uncanny resemblance (read copy paste) to a post from someone else on LinkedIn. Interesting to note what both posters have in common.

[Joanne DSouza @joannead]

@SocialOffline had the most disturbing experience at your Vasant Kunj location. Offensive, sexist and downright disgusting behaviour by a group of patrons ignored and even justified by your staff despite complaints by other guests.

[Joanne DSouza @joannead]

@AJIOLife having the hardest time with your customer service team via email after my account was unexpectedly blocked, while your e-store still holds on to over 10k in credit. #CustomerService #Fail.

[Joanne DSouza @joannead]

@AJIOLife 4/4 I’ve been an AJIO customer for a while and genuinely haven’t ever received stellar customer service but this is a whole new low. Does anyone care at all? Or are customers just faceless revenue generators for this company?

[Joanne DSouza @joannead]

@AJIOLife 3/4 I’ve spent no less than 6 hours cumulatively on hold, wasted time energy and money trying to reach a rational human being on your end and all it’s resulted in is further frustration

[Joanne DSouza @joannead]

@AJIOLife 2/4 I’ve since exchanged nearly 30 emails with your customer service team where they literally just resend repetitive responses, asking for information that is clearly already provided in the multiple prior notes.

[Joanne DSouza @joannead]

@AJIOLife 1/4 Mr. Nair, reaching out following an extremely disappointing and frustrating situation in the past few weeks. Ordered a pair of Ray Ban sunglasses and upon receipt (Feb 4) noticed several micro scratches on the product.

[Joanne DSouza @joannead]

2/2 @IKEAUKSupport two weeks from now. No consideration or attempt to expedite just flat out sorry we can’t help you and a manager refuses to come to the phone. Again, it took no time at all for your customer service survey to show up via text after this appalling call.

[Joanne DSouza @joannead]

1/2 @IKEAUKSupport disappointed & frustrated with your customer service. Try to buy something & calls go through to sales in under two minutes, call back with an issue and it takes over an hour. I’ve received a damaged piece of furniture & apparently can’t get replacement until

[Joanne DSouza @joannead]

@AirCanada it’s now been 10 days since you’ve misplaced our luggage and left us in a lurch. Can you be relied on to at least provide an update/respond to follow ups?

[Joanne DSouza @joannead]

@Uber_Canada had an @UberEats delivery last night and only just noticed this kind note from the delivery person. I also noticed from@his profile that this gentleman works the job to help with his child’s medical bills. Is there a way to contact/do more than tip?

[Joanne DSouza @joannead]

@blsintlservices unsuccessfully trying to reach your team on all channels. Escalation form on your website isn't working and the IVR does not progress the first selection.

[Joanne DSouza @joannead]

@TheGSGeorge @111jameswilliam The response I’ve been scrolling for :)

[Joanne DSouza @joannead]

@vfsglobalcare Oh thank you for your response several weeks later. Very kind but honestly you could’ve waited a year or two and it would’ve been just as helpful (not). Thanks to the value you place on customer satisfaction, we’ve had to incur significant travel costs & inexplicable stress.

[Joanne DSouza @joannead]

@vfsglobalcare desperately trying to connect with VFS in New Delhi re: Canadian PRTD. We expected a payment link within 3 days per an email on Oct 8 - still waiting. Scheduled to fly shortly & need assistance to make it home. #help @CitImmCanada

[Joanne DSouza @joannead]

@skarnat1 @timecycle101 @vfsglobalcare @CitImmCanada @joannedsouza Yes it’s come through. Unfortunately later than our travel date, forcing us to make major adjustments. @vfsglobalcare did not respond through the remainder of the process so don’t expect much from them.

[Joanne DSouza @joannead]

@vfsglobalcare For crying out loud how ridiculously inefficient can you be? We’ve been chasing this for months and not one straight answer. Utterly disappointed @CitImmCanada

[Joanne DSouza @joannead]

@CitImmCanada we’re still desperately trying to get a response a week after making contact here. @vfsglobalcare requested I DM details and have done nothing in response since.

[Joanne DSouza @joannead]

@PaulJohnWhisky where can I buy a whiskey gift pack as seen on your website in Goa?

[Joanne DSouza @joannead]

@delhivery hi there any way for me to call in to Delhivery for support? Im looking to find express parcel service within India for a one off parcel.