@CooperativeBank@twamers I waited for 2 hours yesterday and all they could say when I eventually spoke to someone was it’ll be sorted when it’s sorted. No timeframe no official apology nothing! How do you expect businesses to carry on when you empty their bank accounts ??
@CooperativeBank@TmorphDD Emma Coop have offered no official apology to anyone yet and no updates. Surely you have managed to understand what the problem was by now.
Can you even tell us if anyone has started to get their money back yet?
@MartinSLewis@itvMLshow Need help with @CooperativeBank All business accounts have had duplicate payments taken out of their accounts
24 hours later and they still can’t tell us when we’ll get our money back
@AlisCraftStudio@hensforhire @happystaffie @CooperativeBank Just spent nearly 2 hours on hold for them to just tell me to keep checking your bank account and it’ll be resolved when it’s resolved ! Very poor service
@MartinSLewis URGENT 🚨 @CooperativeBank have taken duplicate card payments from business accounts overnight and not being helpful as to when this will be resolved
Can you help?
@CooperativeBank@Poppers_UKshop@TakeFive I’m trying to get through too. You’ve basically emptied our business account overnight by taking all card payments again from the last month
@SkyNews Exactly! My 19 year old son is on minimum wage and has been doing his job for 2 years but a new older colleague doing the same job starts on a higher wage how is that fair
@MartinSLewis Always the same when trying to call @CooperativeBank. It takes them over an hour to answer the phone while a voicemail constantly tells you they are busier than normal!
@MartinSLewis Why is there a possible £40k payout for people under state pension age yet absolutely nothing for those over it?! Once you claim your pension the bereavement support stops why?
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@parcelforce I urgently need to speak to someone please. A parcel containing medical equipment has gone missing. After been on hold for 30 mins and speaking to someone I got cut off. I need to know where the parcel has gone ASAP