@Uber your customer service is a joke... I've spent 6 months attempting to get a fraudulent transaction cleared. Not only has it not been cleared but I have been hung up on by multiple customer service reps while asking to speak to a manager
@Uber_Support Absolute joke customer service. Had a message saying that it was made from a device previously associated with my account... so probably the phone that was stolen from me 3 years ago... so I get to be the victim of crime twice. You should be absolutely ashamed of yourselves
@Uber_Support This is STILL ongoing... I keep receiving THE SAME canned message from your support team. This is getting absolutely ridiculous now. Genuinely the single worst customer service experience I have ever had
@Uber_Support This is STILL ongoing... your team acknowledge the fraudulent nature of the transaction, but simply state that the account is on hold due to an outstanding balance. Why are you acknowledging the fact its fraudulent but still expecting me to pay. This is beyond a joke now
@virginmedia Never mind that in the middle of one of my many complaints I've been called by sales agents trying to get me to upgrade and spend MORE money... Read the room! I'll try a wired connection speedtest tomorrow but its a new hub 5 but the experience with virgin has been awful
@virginmedia how is it that my Internet gets so bad that I literally can't even open a speedtest and yet despite complaining repeatedly you haven't fixed it... why am I even with you
@virginmedia I've tried using the abysmal thing you call an app and it just sent me into a sign in loop... or when I tried to test my connection it helpfully told me that I could check back in 0 hours to book a technician... for about 6 hours. Honestly not good enough...